9 Lessons From Our Hiring Process

Well, it is finally over and I am so glad! Of course, now the hard work begins! I am referring to the hiring process I have been going through over the past 90 days. While I have not discussed much detail, I have alluded to this process in several posts. Now that it is over, I want to share some of what I have learned.

Lesson #1 – Trust God.

This hiring process began for me at the first of June when a key leader in our organization let me know he had been given an opportunity that he simply could not decline. While I instantly knew that my workload had just increased dramatically, I also knew it would only be for a season.

For some reason, God had been preparing me for this very eventuality. As a result, I did not panic. For the first time in a long time, I really trusted – right from the start – that God would take me through to a better place. As a result of this trust, my stress level really never increased throughout the process. I was truly amazed by this!

Lesson #2 – Begin with Prayer.

Well, I did not immediately start by looking for a replacement. Instead, I began praying that God would reveal to me His structure. I prayed that God would take a blank slate and put His picture of our organization on it. I was prepared for His picture to look very different or exactly the same. I was prepared for anything in between.

I can honestly say, I was prepared for whatever He showed me! I can also say that I have not prayed for any other decision as much as I prayed about this one. I was determined that He was going to show me the way. I was not going to choose it for myself.

Lesson #3 – Seek Godly Advice.

In addition to prayer, I began to seek advice from those I knew and trusted to give godly advice. I sought this advice from my C12 group, other Christian dealers in my industry, and various other advisers I know personally. Quite simply, I did not try to handle this hiring process alone.

As a result of prayer and the advice we received, the decision was made to seek to hire a COO for the organization. This was to be a step of faith as this position has not existed in our organization before. Even so, when we looked at all of the pieces, it made the most sense.

Lesson #4 – Cast a Wide Net.

We began by running ads in a national trade magazine and online. I reached out to those contacts I knew would possibly know of a candidate and asked them for help. I also continued praying!

We were overwhelmed with the number of applications. Even though we included the description, “Christian automotive group” in the ad, we had over 70 applications submitted. This may not be many for some of you, but it was a mountain in my eyes.

Lesson #5 – Set Clear Guidelines (and Don’t Waiver).

It takes more than gut instinct to successfully filter 70+ applications down to a manageable number. Based on the scope of the job, we worked hard to come up with a list of several requirements that we used to evaluate resumes. While there were several applicants that I identified with, they did not make the cut unless they met the qualifications. There were several hard decisions, but I pressed through it. The first round of filtering by these guidelines brought our number down to 12 solid candidates.

From there, we had each candidate complete a behavior and motivator assessment. Again, due to the specific nature of the job, we had a clear picture of the type of personality that would be successful in this role. This picture was compiled from the input of several current key leaders in our organization. This avoided any single perspective driving biased results.

Lesson #6 – Turn Up The Heat

Once we had narrowed the candidates to the final three, the hiring process got more intense. We started with a phone interview of each candidate. This interview was conducted by a close friend and adviser who also happens to be an industry expert. He followed a script of a number of questions that were posed to each of the three candidates. He took notes on the answers that we reviewed together after each interview.

At this point, we each called several references on each candidate. Fortunately, one of us knew someone on each of the reference lists. It always helps to know the person giving the reference so you have a better feel for their perspective.

With good reports from the references, I then interviewed each of these three candidates via Skype. This gave me the opportunity to see facial expressions and gestures. I could gauge their stress in response to certain questions as well. Just like the phone interviews, I followed a set of questions that I posed to each candidate.

While the intent was to select one of the three candidates to bring to the dealership in person, we were unable to narrow it down beyond two candidates. So, we brought both candidates to town to go through the remainder of the hiring process. We scheduled them to come in back-to-back (two days each) over a four day period.

Lesson #7 – Involve Your Team

Each candidate arrived in town the day before the interviews would take place at the dealership. That evening, they went to dinner with me and my brother, our spouses, and the friend/adviser that conducted the phone interviews. At dinner, we got to see how they would interact with others. We also were able to get a very different perspective from our wives! This proved to be very helpful.

The next morning, each candidate had breakfast with two members of our executive leadership team. Then they went through a series of interviews with management teams from each department. They were also interviewed by a mixed group of front-line employees. This part of the hiring process, an idea from another adviser, was priceless! I would not trade it for anything!

Lesson #8 – Can You Work With Them?

For the last couple of hours before they were scheduled to depart, the candidates answered some tough questions, ate lunch with us, and answered more tough questions on a variety of issues. At this point, the candidates had been vetted and were both capable of filling the position. It really boiled down to which was a better cultural fit with our team. Which one would we enjoy working with more? Which one seemed like they would enjoy working with us?

Lesson #9 – Pray Some More

At the end of the entire hiring process, we were all clear on the candidate we thought would be the best fit. It was not an easy process and both candidates were highly qualified, but we felt the right one had come to the surface. At this point, I decided to wait one more day.

I prayed in depth that God would make it clear to us who we should choose. Although we had prayed all through the process, I was determined to make absolutely sure that our decision came from God, not from our own preferences or biases. I wanted Him to give me a peace about moving forward.

Hiring Process Result

The final result was that we made an offer of employment to one of the candidates. He accepted with excitement and started at the first of the month. Like I said in the beginning, there is now a lot of work ahead of us! At the same time, I trust that God will guide us through this new season.

I would live to hear your thoughts on the hiring process we used.

Take a moment in the comment section to let me know what you liked.

What you would do differently?