Tag Archives: action plan

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Are You Willing To Ask For This Employee Feedback?

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While focused on the issue of Employee Engagement, I ran across some very appropriate advice on the topic from Andy Stanley, Founder and Senior Pastor of North Point Ministries in Alpharetta, GA. In one of his podcasts on leadership, Stanley shared the way his organization values employee feedback. The difference in Stanley’s case is that he targets new hires for their unique perspective.

employee feedback

Automatic Systems

Stanley emphasized that the larger the organization is, the greater the need to build in automatic systems to help the leader stay connected to every employee. Since there is no realistic way for him to get around to every employee on a regular basis for feedback, he has put systems in place that assist him in maintaining high employee engagement in his organization.

Step Four: New Hire Feedback Process

The overall goal of this step is to get new hire employee feedback on the organization while they still have fresh eyes and can clearly see issues others may overlook.

New Hire Employee Feedback Process

One of the systems that Stanley has put in place is the three-month and one-year organization evaluation email to new hires. After three months on the job, and again at their one-year anniversary, every new hire gets an email from Stanley’s office. This email goes out automatically and does not require Stanley to initiate it.

This email gives the employee the opportunity to evaluate the North Point Ministry organization. It is not an employee review and is completely unrelated to the employee’s performance. Instead, it asks the employee to rate the organization and whether it meets, exceeds, or falls short of their expectations.

Every new employee is told about this email during orientation when they first start their job. They are told that they are in a unique position as they have fresh eyes for the organization. They will see things and experience frustrations that more tenured employees no longer see.

Fresh Eyes

I can certainly identify with this point. I have been in our organization for almost 20 years now. Quite simply, I miss a lot because it is too familiar to me. A new hire does not have that handicap. They are able to see things for what they are. They are more likely to be able to point out misaligned processes or unnecessary frustrations that others have simply accepted as the norm.

As new employees at North Point Ministries, they are told that the leadership wants to create an organization that is great for them to work in. If there are processes or policies that make their jobs unnecessarily difficult or keep them from enjoying their job, then the leadership wants to know about it. Only then can the necessary changes be made.

Evaluation Email Questions

Here are some of the key questions in the evaluation emails:

    1. Do you see anything we are doing that is off-mission or off-purpose?

    2. Do you see anything that frustrates you?

    3. Do you have a best friend at work?

    4. Do you have all the tools you need to do your job?

    5. Are you doing what we hired you to do?

These actual email templates are available for free download on my Resources page.

Immediate Implementation

I like this idea so much, I am going to implement it in our organization as quickly as I can. Of course, just like the focus groups, if I get the employee feedback and do not act on it then I am wasting my time and the employee’s time. I am also destroying my credibility with them. I am determined not to let this happen!

While the results from implementing this process may not be immediate, I can truly see how it will bear fruit in the future. I am excited to see it work!

What do you think about this process?

Does your organization get similar employee feedback?

If not, when do you start?

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Should You Use Employee Surveys?

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I have been focused on Employee Engagement recently. I have done a lot of research on the subject and I am finding some really good ideas. I fully expect to see some significant improvement in this area in our organization over the next several months. The problem is that I like to measure progress when I am investing this much time, energy, and resources into anything. How exactly am I supposed to measure Employee Engagement? I think one answer lies in employee surveys.

employee surveys

Employee Engagement Series

This is the fourth post in a series I am doing on Employee Engagement. In the first two posts, I described my plan for this series and I told you how I set the stage for my action plan with my employees. In my last post, I laid out my plans for hosting employee focus groups. In this post, I am going to tell you about the next step in my action plan for Employee Engagement – employee surveys.

Step Three: Employee Surveys

The overall goal of this step is to get employee feedback on a wide variety of workplace issues. The results should provide actionable information for improvement.

Jim Reese on Employee Surveys

During a conversation I had recently with Jim Reese, CEO of Atlanta Mission, he brought up the topic of employee surveys. I am familiar with typical employee surveys as one of our franchise manufacturers requires them once a year. However, Reese referred to employee surveys that were focused on employee engagement. This approach is different than I have seen.

Reese told me how he made it one of his first initiatives to survey his employees and volunteers at Atlanta Mission shortly after he arrived on the job. It was his desire to assess the current culture of the organization, find the problem areas that needed to be addressed first, and to establish a baseline for measurement of future progress.

Once his employees were surveyed for the first time, Reese determined what had to be done and which problem areas were most critical. He told us how the results from this first survey allowed him to prioritize his plans. He acted quickly on the major issues and saw clear improvement.

He emphasized that we should act quickly, but not to expect overnight success in all areas. He saw some immediate successes, but he also said he is still working to improve some of the issues revealed on that first survey. It is several years later and Atlanta Mission is still using this employee survey process.

Goals For Employee Surveys

Taking Reese’s goals, and adding one of my own to fit my own plans, I came up with the following goals for this step:

  • Assess the current culture of the organization
  • Find the problem areas that needed to be addressed first
  • Establish a baseline for measurement of future progress
  • Validate feedback gathered during focus groups

Experts with Employee Surveys

Reese put me in touch with another gentleman named Al Lopus. He is CEO of an organization called Best Christian Workplaces Institute (BCWI) which conducts the surveys for Atlanta Mission. When I talked to Lopus, I found that he had decades of experience in creating employee surveys and he seemed to know exactly what I was looking for. I realized I was hearing about the answer to my measurement problem.

Unlike most employee surveys I have seen, the BCWI survey is created with the Christian organization in mind. There is even flexibility to custom-tailor their survey to your specific organization. This is especially helpful since I do not feel our company fits the normal mold in our industry!

There are plenty of options out there for executing employee surveys. You can find turn-key programs and do-it-yourself products, as well as anything in between. I will be using the BCWI product and I will let you know how it goes.

Have you ever done employee surveys in your organization?

What were your successes? What pitfalls did you experience?

Do you see a value in this step of the process?

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8 Steps to Great Employee Focus Groups

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Are your employees fully engaged? Are you interested in getting to the point where you can answer “Yes!” to that question without hesitating? If so, you need to follow along with me in this series on employee engagement. Today, we will look at steps to hosting great employee focus groups.

employee focus groups

Employee Engagement

As I said in my last couple of posts, I have seen a lot of material on employee engagement lately. The more I have seen on this topic, the more I have realized how much our organization needs to improve. I assume many of you have the same needs.

I have taken the various sources of the material I have seen or heard and I have condensed into a fairly simple action plan that I am going to follow over the next several months. I am going to explain my action plan in this series and then I am going to implement it, keeping you informed of my progress as I go.

You will hear about the wins and losses, the good, the bad, and the ugly! Hopefully, this process will help you implement similar employee engagement efforts in your own business.

Step Two: Employee Focus Groups

The goal of this step is to sit face-to-face with every employee and get their honest feedback on how you might work to improve the workplace. Make sure to consider all of the factors described below in making this step successful.

Great Material

The ideas for this step came from a conversation with Michael Hyatt and several other commenters on his blog. You can read the two posts (and the comments on each) Here and Here.

Keep in mind, as I described earlier, I have not yet executed the following steps in my employee engagement plan. I am telling you about them before I implement them, but they have been used successfully by others I trust and respect. I will follow up with the results in a future post.

Hosting Employee Focus Groups

Here are the eight steps:

1. Make the setting an informal one. Make sure you have food and hold the gathering in a comfortable environment. If possible, meet somewhere other than where other meetings take place. If that is not possible, find other ways to soften the environment.

2. Make the employees feel safe. Managers should not be present. Depending on your structure, you may want to add a meeting or two of only managers. Regardless, the employees in each meeting need to feel safe, free from repercussions from their comments. They need to know they will not be shot for telling the truth.

3. Keep it simple. Don’t go in with pages of questions! Michael Hyatt recommended using the four questions below.

  • What does your ideal Saturday (day off) look like?
  • What do you like about our company that you hope never changes?
  • Where could we improve?
  • If you were the CEO for a day, what is one of the first things you would change?

4. Take notes. Everyone knows you cannot possibly remember all of their suggestions. Take pen and paper and show them you are sincere about getting every last suggestion or idea down on paper. Ask clarifying questions as you do so.

5. Review your notes with them. At the end of the meeting, hit the highlights of what you have written down. Show them that you have truly been listening. Make sure you correctly interpreted their comments. Add any necessary clarifications at this time.

6. Quickly implement as many ideas as you can. There is nothing you can say that will prove your sincerity better than implementing ideas you were given in this meeting. Show them that you are genuinely interested in their needs and you will earn their hearts!

7. Communicate the implemented ideas across the company. Even if you don’t implement something from everyone, when someone in another department hears about something you implemented from another department, they will still feel like they were heard.

8. Make this an ongoing process, not a one-time thing! Everyone needs to know this is not just a one-time idea you had. They need to know this is part of how you do business from now on. Don’t allow these meetings to get stale over time. Freshen them up by mixing up how you execute it each time, but just make sure you continue to get in front of them and listen!

Have you had any experience with employee focus groups?

Do you see how this process could help with employee engagement in your company?

What are you going to do next?

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Setting The Stage For Employee Engagement

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As I said in my last post, I have been running across a lot of material on employee engagement lately. The best definition I can find for employment engagement is this:

An “engaged employee” is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers their organization’s interests (Wikipedia)

The more I have seen on this topic, the more I have realized how much our organization needs to improve. That means there are likely others of you thinking the same thing.

employee engagement

Must Start At The Top

Obviously, that improvement has to start at the top if it is going to be successful. This is not because I am the best person for the project, but because if my support is not behind it, then it will not last.

Follow Along With My Action Plan

As a result of this realization, I have taken the various sources of the material I have seen or heard and I have condensed into a fairly simple action plan that I am going to follow over the next several months.

Rather than waiting until I go through the whole process before I report to you, I am instead going to tell you about my action plan ahead of time. This way, you can hear about the progress as it happens.

You will hear about the wins and losses, the good, the bad, and the ugly! Hopefully, this process will help you implement similar employee engagement efforts in your own business.

Step One: Setting the Stage

In this step, the goal is to educate the employees about the need for good, honest communication between them and the ownership of the company. Without this preparation, any efforts to improve the workplace will most likely be misdirected and ineffective.

Setting the Stage

This past Friday, I went ahead and took the first step in my plan. In this step, I set the stage for the upcoming focus I will be putting on employee engagement in our organization. As I normally do every month, I went to each of our eleven departments over the course of a couple of days to give a devotional.

Simple Story For Illustration

I started with a simple story about a church that wanted to help a missionary in India. After, collecting hundreds of bedsheets, the church congregation spent hours and hours tearing the bedsheets into thin strips to be used as bandages. They then shipped the bandages to the missionary to give out.

When the missionary in India presented the bandages to his people in India, one of the ladies held up a strip and exclaimed, “If we sow these strips together, we can have some really nice bedsheets!”

Inviting Participation

I asked the group, “Who was at fault?” Without hesitation, everyone agreed the pastor should have asked for specific needs rather than assuming a need for bandages.

We talked about when we make an effort to help others, we cannot just assume we know what they need. We must ask them what they need. We also have to make it easy (and safe) for them to tell us.

Adding A Twist

Next, I added one fact to the story that I had intentionally left out the first time I told it. I went on to tell them that the church pastor had in fact asked the missionary how his church could specifically help his people in India. Instead of offering suggestions, the missionary simply told the pastor that anything he and his church decided to give would be fine with those in India. He said he was just thankful for the help.

I asked, “Now, who is at fault?” Of course they all agreed that the missionary was now the one at fault. We discussed how it was unfair for the missionary to give so little information about the specific needs of his people when asked. We all agreed that if he had simply asked for bedsheets, he would have saved a lot of time and frustration on both sides.

Parallels to Employee Engagement

From there, I went on to draw the parallels to our organization. I explained that I would be coming around to their departments over the next several weeks to solicit some feedback from them on improving their workplace environment.

I explained how critical it will be for them to give me straight and honest feedback. I pointed back to the wasted time spent tearing and then sowing the bedsheets. If they were truly interested in an improved workplace, then it would be essential that they give thoughtful suggestions and ideas. I emphasized how their willingness to participate would determine the success of our efforts.

In my next post, I will outline my plan for the face-to-face meetings throughout the organization. Stay tuned!

Have you seen the benefits of employee engagement?

What have you done to improve it?

What more could you do?

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How To Create Employee Engagement

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I have heard it said that the opposite of love is not hate, but apathy. I would tend to agree with this statement. Jesus even said He would rather us be hot or cold, rather than lukewarm. If that is the case, I think there is similar application to the workplace regarding employee engagement.

employee engagement

Employee Engagement vs. Apathy

An “engaged employee” is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers their organization’s interests (Wikipedia). An extremely negative, disengaged employee likely will not make it very long in their job, but an apathetic employee usually stays around longer and therefore is a drag on productivity, morale, and profitability. As a result, apathetic (disengaged) employees serve to more severely reduce the impact we strive for as a Christian business.

How Do You Get Them Engaged?

If we can all agree that the best employee is an engaged employee, then the next logical step is to figure out how to get all of them engaged. If we could solve the puzzle of employee engagement, then I think we could go far in creating exponential growth in our impact on eternity.

Recent Influences

Recently, this topic has been in the front of my mind for several reasons. I have had several different sources influence me toward a focus on employee engagement. First, as I mentioned in my latest series, I had a great conversation with Jim Reese, CEO of Atlanta Mission. In addition to the advice I shared in that series of posts, Mr. Reese also brought up employee engagement as a critical component of success.

Next, I read a recent post by Michael Hyatt in which he talked about changing organizational culture. Through a series of comments on that post, I learned a couple of tips about achieving employee engagement that I will share with you.

After that, I was listening to an older podcast by Andy Stanley on the way to the airport last week. In this podcast, Andy talked about how his church maintains such an engaged staff. I will share some of his methods as well.

My Focus On Employee Engagement

As a result of all of these inputs, it is obvious to me that I need to be concentrating on employee engagement in our organization, right? So this is what I am going to do. I am NOT going to wait to post about all of this until I have implemented all of these tips and methods, measured the results, and declared victory.

My Plan

Instead, I am going to give it all to you up front over the next several posts. I am also going to start implementing these ideas in our business, keeping you aware of the progress as I go. These progress reports will include the successes and failures, the pretty and the ugly! I will do my best to relay information to you that I believe will best help you do it better than we do.

Then, after all of it is implemented, I will also give you regular status reports as to the measured progress in our actual employee engagement scores going forward. I am not yet sure what this will look like, but we will find out together!

How engaged do you think your employees are right now?

What do you do to keep them engaged?

What opportunities do you have to improve?

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Do You Have DNA Carriers?

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The material for the following post comes directly from the chapter titled “DNA Carriers” in the book by Bill Hybels called Axiom.

DNA

Your Own Business

Let’s play make-believe!

Let’s assume that you are going to start your own retail business! This will not be a business like any business you have seen before. It will be awesome! It will trump every other business like it for 100 miles…maybe even in existence.

Characteristics of the Business

Let’s talk about the characteristics of your business. People will be treated with honor and respect. Prices will be fair and service will be thorough. Communication will be clear – among employees and with customers. Follow up will be speedy. Christ will be honored in your business!

As you plan how these values will be lived out, you decide that you will give customers freedoms they have not experienced at other similar businesses. You will include home delivery of your products and will provide loaner products while you are servicing the customers’ products. Your company will make personal phone calls to customers to verify good service. People will feel warmly welcomed the moment they enter your business.

With your planning completed, you start the business with excitement!

Your First Employees!

Then you hire your first batch of employees. They don’t carry the same dream. They don’t have the same level of passion. They don’t understand your frustration when they forget to greet a customer or make a follow-up call.

So, what is the problem? Are the employees the problem? Is your dream the problem?

What else could be the problem?

The Problem: DNA

Consider the following…You are the ONLY one carrying the DNA you want for the company!

Great Leaders know that you cannot merely assign tasks to be checked off. Other people do not “get” your dream by contact. More is required to “infuse” the DNA throughout the company!

Great Leaders do the following with their people…


    1. Take time to explain “What” they feel deeply about
    2. Take time to explain “Why” they feel deeply about it
    3. Show teammates “How” to live that out
    4. Appeal to the employee’s desire to be a part of something bigger
    5. Make a hero out of those who rise to the occasion

Their Choice, Your Influence

Sure, the employee has the final decision…“Will I or won’t I live out all that it means
to be a part of this organization?” They can certainly choose to follow your lead or not. You cannot force them.

However, effective leaders challenge and inspire their staff to become bona fide DNA Carriers. If you want to be an effective leader, you need to commit to the time and energy necessary to graft your DNA into their bloodstream. If you do this, your business can be all you want it to be.

Do you have any DNA Carriers in your organization?

How do you think you can improve your situation?

What needs to be your next step?

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How To Measure Spiritual Value Added

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spiritual valueAs owners or leaders in Christian businesses, we should be looking at our businesses from an eternal perspective. Profitability is a must and team development is critical to our success, but the impact we have on eternity (spiritual value) should be our primary concern. Quite simply, nothing else will last.

Spiritual Value Added

When all is said and done and we stand in judgment, nothing material from this world will count. Only what we have done that survives the fire will matter. While there are no metrics that fully capture this eternal impact we desire, I believe we must do the best we can to track our efforts in this area. Let’s look at Spiritual Value Added (SVA) from C12’s Tri-Value model.

As the final component of the Tri-Value Model from the C12 Group, SVA consists of three elements (a.k.a. “The Three S’s”)”

    1. Salvation – those coming to know Jesus for the first time
    2. Sanctification – helping believers to grow or be strengthened in their faith
    3. Service – giving money or service to those in need, especially the “least among us”

Each of these elements requires different actions from us. Each has different results that we can expect. If we are serious about evaluating our performance from an eternal perspective, then we need to measure both our actions and the results they produce. We need to do this for each of The Three S’s!

Salvation

Let’s first look at Salvation. The first thing we must realize about this element is that we cannot make it happen! Nothing we can do will save anyone…that is the job of the Holy Spirit. At the same time, we certainly can make sure that we are spreading the Word – teaching people about the gospel message. Here are a couple of examples of when this could happen:

    1. Chaplain is given permission by employee to share the reason for his faith
    2. Gospel-centered devotion is shared with all employees
    3. Gospel is shared at company-sponsored Boy’s & Girls Club Christmas party
    4. New Testament given as gift after a transaction with a customer

Rate you and your team are doing in this area on a 1-10 scale compared to your potential. You will also want to have a system to gather the results – those who actually turned their lives over to Jesus. This is probably the most difficult to track because you may never find out about some decisions. Other times you may have just planted the seed and someone else will be there to see it harvested. Regardless, start counting those you are aware of and see what happens.

Sanctification

The next “S” is Sanctification. The activities in this area can range from Bible studies or classes offered to employees, customers, or anyone you choose. Any work done to teach, strengthen, or support believers in their walk with Christ should be counted here. Some examples include:

    1. Lunch-and-Learn video series offered to employees, customers, vendors
    2. Small group studies held at lunch or before/after work
    3. Classes offered to employees and their families on financial or marriage issues

Again, rate you and your team on a 1-10 scale compared to your potential. For the results in this area, you want to count how many people participated.

Service

The final “S” is Service. There are many ways you and your team can give to those in need. Get creative and include as many employees as possible. While it may be easier to just write a check at the end of the year and be done with it, you will miss incredible blessings if you do. here are some examples:

    1. Sponsor a Thanksgiving meal at a local shelter & enlist employees to volunteer
    2. Sponsor a team of employees in a local event like the March of Dimes walk-a-thon
    3. Sponsor a kids organization with Christmas toys & let employees do the shopping!

Rate yourselves on a 1-10 scale the same as before, comparing your actions with your potential. The results here are fairly easy to track. Whether you count the money given in dollars or percent of net profit, either works. I would also count the number of man-hours your employees log.

So there it is – Spiritual Value Added – the final component of the Tri-Value model series. Get started evaluating your performance and let me know how you are doing. If you are at all disappointed at your current performance, remember this is not a sprint! Just decide to make a change for the better and get on your horse and ride!

Looking back over all three assessments (TVA, EVA, SVA), where are you the weakest?

What will it take for you to see improvement when you do this assessment again next year?

What is your first step?

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Take Action (Now)!

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take actionDid you read my post from Wednesday, Taking Action: Owner’s Manual for Life?

If not, why not?
Stop right now and go read it.

I will be right here waiting on you. Go ahead…I mean it!

Observations

Okay, now that you have read my post on Taking Action, I bet you have some observations. You probably do. In fact, I am almost sure that everyone reading this right now has some questions or comments about Wednesday’s post. Some of you are wondering which Bible translation we are using. Some of you think the cover was a little on the cheesy side. Others are probably doing the math on $1.50 a piece for roughly 2,500 books.

Regardless of your thoughts, I want you to put them on hold for a moment. In case you missed the following weaknesses in my post, I want to point out a few more for you!

My Observations

First, did you notice that I said we were still working on the details of the process for all of the people that will be involved in making this happen? Did you happen to see that I am not yet sure of the text on the stickers that will go on the inside cover? Finally, did it register with you that I did not go into much detail about how we would answer the phone calls? I also left out how we would track any responses to somehow gauge our results.

So, why am I pointing this out? What is my point?

Plan or Take Action?

Seth Godin talks about how we should “ship” a product before it is perfect or before we know absolutely that it will succeed. According to Godin, what usually keeps us from doing this is resistance. Whether this resistance is a fear of failure, criticism, or rejection, or maybe an overactive need for perfection, we too often give in to it and fail to take action!

Sometimes planning can delay our decision to take action. I am NOT saying that we should not plan. We should! I did a whole series on Strategic Ministry Planning. However, in certain situations, it may make the most sense just to pull the trigger and go into action.

Catalyst for Action

In an effort to blow through this barrier in our business, I posted Wednesday about our “decision” to move forward with the Owner’s Manuals For Life idea. What you don’t know is that my post was so vague in the details I mentioned above because none of those details had been determined! Our team had agreed to the idea, but had not taken any real action. I used that post as a catalyst to move us forward to take action!

I called my brother (and partner in the business) this afternoon to find out when we could have the first shipment of New Testaments. He responded, “Well, according to your post Wednesday, I guess I should already have them!” We laughed, but then took the next three minutes to determine our next steps to move this project forward. No meeting necessary. We simply decided how to take action!

I believe our first New Testaments will begin leaving out of here in gloveboxes in the next ten days (depending on shipping)! I will keep you posted!

Where do you need to take action?

What resistance are you allowing to slow you down?

When are you going to decide enough is enough?

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Taking Action: Owner’s Manual For Life!

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In my post on Action Plans in the series on Strategic Ministry Planning, I mentioned one piece of advice. That advice was to make sure there was at least one action step you could take starting the next day! Rather than focusing all of your attention on planning, I recommended taking action! I also told you in my last post (Are You Living The Story?) that I was committing to living the story more, rather than just telling it!

taking action

Taking Action

Well, in an effort to live out what I am blogging about, our team has made the decision to start taking action and move forward on an idea that has been lingering around here for quite a while. While this idea will not change the world, it may change just one life…and that’s enough, isn’t it?

If you remember, in my post on the Brainstorm Session in Strategic Ministry Planning I mentioned how the Buck Knives Company inserts a simple message from Al Buck in the box with every knife they sell. This message talks about how their company views God as their Senior Partner and encourages the reader to seek God for themselves. I think this is a great idea!

As an automobile dealership group, we retail and wholesale roughly 2,000 – 2,600 new and used vehicles every year. As our team looked for ministry opportunities (similar to that of Buck Knives) that would leverage this volume, we came across one idea that is very simple and cost effective.

Owner’s Manual For Life

Beginning now, we are going to start placing a copy of the New Testament in the glovebox of every vehicle we retail or wholesale. The unique thing about this New Testament is the cover (shown below). As you can see, each one is titled, “Owner’s Manual For Life.” That is perfect for a glovebox, right?

taking actionWe are still working on documenting the process for every employee involved, but I know this much: Each one will have a sticker inside the cover with a message from me to the reader, stating that I believe this book to be the most important book they will ever encounter. I will have a couple of phone numbers for them to call if they want help understanding what they are reading. These numbers will ring straight to my office phone or our corporate chaplain.

Sowing Seeds

These New Testaments will go to all of our retail customers. They will also go to other dealers who trade new cars with us for the purpose of meeting a customers request for color or equipment change. In addition, we will include a copy in the glovebox of every used vehicle we wholesale to another dealer for sale on their lot. The eventual audience will be widely varied and God only knows when and how the books will actually be found! It is our responsibility to sow the seeds.

We do not plan to review the presence of this book with the customers or the dealers. The New Testament will simply be placed in every vehicle during the prep process prior to going on the lot. The cost of these New Testaments is only $1.50 a piece! I think this is a phenomenal opportunity to literally spread God’s Word!

What do you think?

Is there a similar action you can commit to take today?

What are you waiting for?

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Prayer In The Strategic Plan For Ministry

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A new friend of mine asked me a simple question in his comment on my final post in my Strategic Plan for Ministry series. His question was simple, but convicting! My friend, Loren Pinilis (see his blog here), asked me how prayer enters the process of this planning. While this seems like an innocent enough question, it actually is a very penetrating question!

prayerI wish I could say that I had planned to address that separately or that I just assumed everyone knew that prayer was a continuous part of the process and therefore did not include it. Or I could be bold and say I was trying to draw someone in to ask that very question!

Confession

The problem is that none of these excuses are true. The simple truth is that I forgot! In a six-post series on being intentional about doing ministry in the course of doing business for the purpose of pointing people to God, I actually forgot to include anything about seeking God for guidance in the process! I left out the very One who knows all there is to know about ministry, business, and people. Are you kidding me?

Of course, now that I have done this, I have the perfect post material! How often do we do this exact thing? We plan, we strive, and we sweat the details of our efforts in every facet of our lives, but we often completely forget to seek His guidance ahead of time. Most often, we ask Him to bless our efforts once we have decided what we are going to do! This is insanity!

Why do we always seem to wait until we have run into an obstacle or crisis before we call out in prayer?

We are children of the Creator of the universe. He is all-knowing, all-present, and all-powerful. He wants to equip us “with all that is good to do His will” (Heb. 13:20-21). All we have to do is ask! There is nothing that exists that is not available to Him to use to accomplish His will (Psalm 24:1). So why do we so often forget (or refuse) to go to Him in advance? Why do we always seem to wait until we have run into an obstacle or crisis before we call out in prayer?

Role of Prayer

Whatever the answer, let’s take a look at how we should pray when preparing our strategic plan for ministry in and through our business.

Mission Statement

As we discussed, the mission statement tells why we exist as a company. If this statement is to be used for direction, to make decisions, and to inspire us, it only makes sense that God should guide us in developing it. Our prayer should seek guidance from Him on our direction (Proverbs 3:5-6). Trying to do this on our own, without seeking Him in prayer, could lead to wasted time and failed plans.

Mission Field

The mission field is effectively our target audience. We need to pray for a couple of things here. First, we need to ask God to identify those groups of people He wants us to minister to. Second, we should be praying that He will give us the right words and actions for effective ministry to these people. Finally we should ask Him to prepare their hearts to hear what He will say to them through our words and actions. (Colossians 4:3-4)

Brainstorm

As the Creator of everything we see (Colossians 1:16), don’t you think God is more creative than anyone else we know? As we go into our brainstorm session to gather ideas for ministry activities, we need to ask Him to expand our minds and spark our imagination so that we can come up with those ideas that will be the most effective in pointing others to Him.

Action Plans

Next, we need to pray for wisdom in choosing and prioritizing the best ideas from the brainstorm session. We also need to pray that God would lead us in laying out the action plans (Proverbs 16:9) and that He would grant success in these plans as well (Proverbs 16:3).

Accountability

Finally, we come to measurement and accountability for our plans. Because we will reap what we sow (Galatians 6:7), I believe we need to ask God for more wisdom. We need wisdom in determining what to measure and how to establish good accountability. Because ministry results are so hard to measure, we need to be especially careful here. This another area that could cause us significant trouble if were to do it on our own.

What other roles do you see prayer playing in this process?

Is prayer a vital part of how you run your business?

Are you willing to follow His guidance when He gives it – regardless of the cost?