5 Phrases Your Employees Need To Hear You Say

Employee engagement

I received a critical, but motivating comment on a recent post I shared on LinkedIn. The comment basically stated that my post “Have You Attended Your Own Funeral?” had been long on theory and short on concrete examples. Instead of discussing the idea of dying to self in the business world, I was asked to give examples of what it would look like from the outside. I think the commenter was right on target!

5 Often-Overlooked Truths for Christian Business Leaders

Christian business

The days get faster and faster sometimes. Deadlines and headaches rush at us at a high rate of speed. We do well just to survive to fight another day, right? It is in this kind of environment that Christian business owners or leaders can get so busy and we forget some key truths about our ministry. Hopefully, this post will remind you of some ideas you need to revisit.

Reduce Turnover With A Successful Employee Profile

successful employee

Turnover is probably one of the largest expenses to many small businesses. Unfortunately, many small business owners are unaware of the magnitude of the expense because it is so difficult to measure. While hiring practices are a large contributor to this expense, onboard training (or lack of it) can also play a part. You can reduce turnover and improve profitability with effective new hire training, including the profile of a successful employee.

5 Often-Overlooked Truths for Christian Business Leaders

Christian business

The days get faster and faster.. Deadlines and headaches rush at us at a high rate of speed. We do well just to survive to fight another day, right? It is in this kind of environment that Christian business owners or leaders can get so busy and we forget some key truths about our ministry. Hopefully, this post will remind you of some ideas you need to revisit.

Christian Business Leader Truths

1. You must live by example and to a higher standard.

As the owner or leader of a Christian business, you are the example to follow, whether you like it or not. You are the head of the business and your employees are going to look to you for the example. What do they see?

Is Yours A Safe Workplace?

Sometimes I get focused on leveraging our business for eternal return. It is easy for me to overlook the details of the business. If you own or lead a business with any number of employees, you likely have experienced something similar. However, we are responsible for running businesses of excellence. We cannot afford to overlook the basics for long. This includes a safe workplace!

safe workplace

Unusual Accusations

As a result of some turnover in our business recently, I have seen two out-of-the-ordinary accusations against us. While these accusations were certainly unusual for us, they are not uncommon in our industry.

Don’t Believe These 5 Myths About Christian Business!

I get many opportunities to talk to other Christians that own or operate a business. When I try to explain to them why they should be using their business to impact people for eternity, I sometimes get a blank stare. They often ask me questions that indicate they have significant misconceptions about Christian business. Today, I want to dispel 5 of the most common myths I have encountered regarding Christian business.

myths

Misconceptions Galore!

The problem is that many people, even Christians, misunderstand what the Bible says about being a Christian. This is even more true when it comes to being a Christian in the business world.

As a result, they often associate Christianity with weakness, laziness, and blind faith. If you have been in business for any length of time, you know these qualities don’t add up to business success. So when I explain my efforts to run a Christian business, the response is not always very positive!

Let’s take a look at the 5 most common myths you might encounter or even believe yourself. Once we dispel these, I think you might have a much better picture of what your business should look like (and what it shouldn’t look like!).

Myth #1 – Christian Businesses should hire anyone!

This is a very common myth and it is rooted in the desire to be kind and fair to everyone. Do unto others what you would have them do unto you, right? While that last statement is true, it does not equate to a wide open hiring policy!

First of all, it is not fair to the applicant to hire them if they are not a good fit for the job. They will never get fulfillment from a job that does not fit them. By not hiring this applicant, you will “help” them move on to find the job that IS a fit for them. You may even choose to assist them in this search if you see enough potential in them.

Not only is it not fair to the applicant, it is not fair to the other current employees to make them work with someone that does not fit the job. This will only increase their load and cause other issues. Of course, the final damage is to the business itself. It is tough enough to run an efficient business without having to work around those not fit or qualified for their jobs.

Myth #2 – Christian businesses should say yes to any request!

I cannot specifically say where this myth originates, but it certainly exists. Sometimes you get a local sports team looking for a sponsorship. In other cases it is a customer looking for an excessive amount of free products or services. You will even have employees ask for difficult exceptions to company policies.

I certainly believe we should try to accommodate requests to the extent that we can and when it makes good business sense. Sometimes, we might do it even when it does not make business sense (but we know it is the right thing to do at the time)! However, for us to say yes to (virtually) every request is impossible.

There are times when the only wise answer is, “No.” A Christian business owner must accept this and not let guilt take over. Jesus did not say yes to every request. Neither should we. Do the best you can, but don’t fall prey to this myth!

To Be Continued!

I have run out of room for today, but will finish with the last three myths about Christian business in my next post. I hope these have been helpful to you.

Have you believed either of these myths?

Do you see how accepting these myths as truth can limit (or destroy) your business?

What are some other myths you have encountered?

Why Are You Feeling Stuck In Your Job?

When you wake up in the morning, are you truly excited to go to work? Why? Be honest, does your mind jump to all of the thrilling opportunities you have in front of you for that day? Do you start thinking about how fortunate you are to be able to do what you do for a living?

why

Not Too Excited

If you are like too many people in this world, you could not answer “yes” to any of these questions. In fact, you possibly felt that a “yes” answer was not even a remote possibility. If anything, you may could think of a handful of days over too long a period of time when you were excited to go to work, but they probably were not normal days.

If this is true of you, it may also be true to say that you have drifted into a kind of survival mode at work. Maybe you are on some kind of cruise control in your job. You are just doing your best to keep things going as they have been. You may not necessarily be falling behind or slacking on your job, but you are not really gaining ground either.

Know Why You Are Stuck?

Does any of this describe you? Are you tired of being stuck? Do you wish there was a way to get out of this rut? Have you thought about it on occasion but you don’t really know what to do to change things? Hopefully, you CAN answer “yes” to some or all of these questions.

I say that because I think I might have your answer.

Please know up front that I am not the expert here. I do not claim to be able to fix everything about your job. I may not even be able to completely resolve this specific situation I am describing right now.

Why I Can Help

At the same time, I do believe I can help. I believe I can help you get your passion back. I think I can show you something you might be missing. In doing so, I think you can quickly move into a position where you are eager to go to work again!

Does this sound too good to be true?

Based on my experience, it is not.

Why Is The Secret!

It is my belief that too many people struggle with their work for one simple reason….

Either they have forgotten their true “Why” or they have the wrong “Why”.

If you ask the majority of people why they do the work they do, they likely have a hard time answering you. Some will say they do this work because its what they know how to do. Or it is what they (or their family) have always done.

Others will point to their income and say that no other work would pay them as well. You might hear someone answer that they do the work they do because it used to excite them. They used to love it, but it has now gotten old or no longer thrills them the way it did before.

What About You?

What is your answer to this question? Why do you do the work you do? Why do you have the job you have? Why do you go to work every day?

If you have not thought about this, I encourage you to take some time and think about it. In fact, if you are serious about improving your situation, then I suggest you actually take the time to write out an answer to these questions. Act as if you must turn in this answer for a grade…an important one.

The Why Is The Root

Here is the root problem – you cannot get fulfillment from a job (and the fulfillment is what is missing) when you are not there for a clear reason that gets to the core of who you are.

More simply put, you cannot enjoy your job if you don’t know why you are there.

More Than A Paycheck

And this “Why” has to be more than just a paycheck or an entry on a resume. It has to resonate with your soul. The “Why” must connect directly with the person you want to be. It needs to bring goosebumps or cause a chill to go down your spine.

It has to be that significant.

Anything less will fade over time and put you right back where you are now.

Too Much To Ask?

So, the first thing you are probably thinking is that this is asking too much. Maybe someone like Dr. Ben Carson can have this kind of a “Why” when he surgically separates conjoined twins and enables them to have fully separate and productive lives.

Or you might think that kind of a feeling is possible for someone like Mother Teresa or Billy Graham. Maybe you think that these are the kinds of people that get chills when they think about the impact they can have on others, but for you to hope for this kind of “Why” is just not reasonable.

I disagree.

Different, But Still Impactful

It is true that your “Why”, and especially your “How”, can be different from theirs. At the same time, your “Why” can and SHOULD have the same impact on you that theirs has on them! No joke!

In my next post, we will go a little deeper into what your “Why” should be. Before I do that, I am charging you with taking some time to think about this on your own. Pray about it. Ask for wisdom and insight into this idea. God is faithful and He will answer you. I will be praying for you as well.

Have you thought about your “Why” before?

What are some of your reasons to do what you do?

Does your “Why” reach to your core?

15 Killer Ideas For Christian Ministry

In my last post, I described a house that had gas cans, lit candles, and exposed wiring throughout. We agreed that the owner of this house is clearly trying to create conditions for a fire to break out. We also looked at how this same idea applies to Christian ministry in our businesses if we are looking for eternal impact by pointing people toward God.

Christian ministry

Examples Of Christian Ministry

Today, I would like to give you some specific ideas about how we take this same approach in our business. I do not have the space to fully describe each item on the list. Instead, I will give a brief description and then, when possible, direct you to another post on this site that goes into more detail.

My hope is that you can take even just a couple of these ideas and adapt them to your business. If you have any questions or want to discuss them further, please comment below or send me an email. I will respond as quickly as I can!

    1. Mission Statement
    God is central to our company mission statement and core values.

    2. Chaplain program
    We offer chaplain services to our employees on a weekly basis through Corporate Chaplains of America. This service is incredible and has too many benefits to list here!

    3. Owners Manuals For Life
    We put a New Testament Bible in the glove box of every vehicle we sell. The cover says “Owners Manual For Life” and we have a note inside that explains how we believe it is the greatest book they will ever read. We don’t point it out to the customer, but let them find it later.

    4. Christ in Christmas Party
    We celebrate and have fun like other companies, but we also make sure there is a story or illustration at the end of the party that contains the gospel message to keep our focus on the real reason for the party.

    5. Christian magazines, Gospels of John in lounge
    We keep Christian magazines like “TwoTen” on the tables in the customer lounges at each of our stores. We also keep pocket-sized copies of the Gospel of John stocked there.

    6. Bible Studies
    Our chaplain (and sometimes our Controller) leads a weekly Bible study in the employee break room. We do one at lunch and one at breakfast so everyone has the opportunity to come, regardless of work schedule. We provide the food and we watch a video series followed by discussion.

    7. Devotions
    I go around to each department once a month and tell a quick story or illustration with a business and spiritual message woven in. These take five minutes or so and stay very light, but get great responses!

    8. Employee Newsletter
    I write an article for our employee newsletter once a month. In this article, I follow much the same pattern as the devotions mentioned above.

    9. Library
    We have a couple of library areas across our locations where we keep books for use by employees. Topics range from spiritual to family to parenting to business. If they are looking for a book we don’t have (and it fits our mission), then we will get it.

    10. Sponsorships
    We sponsor a number of faith-based organizations around our community. While these are mostly financial sponsorships, there are also opportunities to help with things other than money. Use of facilities, social media marketing, etc. are some examples.

    11. Car wash
    We host faith-based organizations on our parking lot and provide all necessary materials for them to hold a car wash fundraiser. They provide the labor and keep the revenue from the customers. We give a per-car donation as well.

    12. Open meetings with prayer
    We take time at the beginning of our sales meetings to open in prayer.

    13. Employee recognition
    We recognize employees who go above and beyond expectations outside of their job with a couple of awards – the RPM award and the Lightning Strike.

    14. Christian music
    Our overhead and on-hold music comes from a Pandora station with upbeat Christian music. It is not overwhelming, but provides a great atmosphere in the showroom and around the dealerships.

    15. Pay for volunteering
    We provide opportunities for employees to volunteer during community events we sponsor and pay them for half the time they spend doing so.

Not Everything

This is not everything we do to create the potential for eternal impact, but it should give you some ideas about what you can do in your business.

The idea I want to make sure I convey is that all of this does not happen at once. This is an accumulation of over ten years of intentional thought and action. We started small. You can do the same.

Progress Over Time

If you work at it over time, your business will look like the house described in my last post. Everywhere you turn, you will see potential for Christian ministry to happen. You will also realize that it is good for business!

Comment below and let me know what you would add to this list! Have a question, ask it! I would love to engage in conversation about this.

You Won’t Believe This Culture Victory!

Every once in a while, something happens that really catches my attention and gets to my heart. Recently, this very thing happened in our company and validated the culture we are trying to create. I feel I have to share, especially since it actually relates back to my last two posts!

culture

Background

Two posts ago, I shared how we see our community as a critical part of the answer to the question, “Why does our business exist?” Our answer to that question, also our mission statement, is that our business exists to honor God by impacting the lives of our employees, customers, and community.

In my last post, I gave a specific example of how we attempt to create a culture of impacting the community by hosting monthly car wash events to benefit local, faith-based organizations. To get the whole picture here, you really need to go back and read these posts first.

Blanket Drive

About a week or two after our last car wash event for the year (due to the weather getting colder!), we held an employee blanket drive for Emmaus Women’s Shelter, a local homeless shelter for women and children. With the cold weather quickly approaching, they had a need that we wanted to help meet.

In order to deliver the 100+ blankets we collected from employees, we enlisted the help of one of our Clean-Up department employees, “Joe”. He was eager to help and the blankets were delivered without incident, or so I thought!

Surprise Twist

The next day, “Joe” came to me and asked if he could have a minute to share something. I quickly agreed. What I heard was incredible to me! He told me that he had helped to deliver the blankets to the shelter and was shocked to find children there. He could not believe there were so many children that were homeless.

Keep in mind that “Joe” is in the most “entry-level” position in our company and has more financial needs than most. He went on to tell me that he could not get the children off his mind, wondering what they were going to do for Christmas. He said he wanted to help make sure they had gifts at Christmas.

He then asked if we could do another car wash event where we asked people to bring toys instead of paying for the car wash. I then asked him who would actually work the event, washing the cars, since that was typically the job of the organization we were helping. He said he would get other employees to volunteer their time (their Saturday off) to do it.

Another Car Wash?

My first reaction (transparency here – it wasn’t culture!) was to think about the cold weather (this was mid-November) and many other reasons it would not work. I really did not think we would have many employees volunteer to give up their time off to do it. I am not knocking them, but that is a big deal when they work so hard during the week.

To check his commitment level, I gave “Joe” a test. I told him to go create a sign-up list and see how many employees he could get to volunteer for this car wash event. I told him we would talk further when he came back.

Less than 90 minutes later, he was in my office with a list of 25 employees willing to staff the event! I was shocked!

Not The Best Conditions

I have to tell you, I still did not know what to do. Thanksgiving was less than two weeks away and people were not going to come out in droves for a car wash. It could be snowing that day (it’s possible!) or raining and cold.

My mind continued to flood with excuses. The problem was that I had a very committed employee in front of me, and whether he knew it or not, he was calling me on my commitment to real ministry.

I told him it was a done deal. We would hold the event on the Saturday after Thanksgiving, hoping that the natural shopping traffic would help our cause. We posted details about the event on Facebook and our normal channels.

Not satisfied, “Joe” got another employee to create a paper flyer for him and he went from gas station to grocery store and to the WalMart parking lot, passing them out. He did this by himself!

Culture Victory!

The day of the event was cold…maybe not cold for some of you, but sub-40 degrees. That is cold enough when you are washing cars with hoses, buckets, etc.! The traffic was not overwhelming, but it was decent. My brother and I joined in and worked the whole event right there on the hoses! We were soaked and exhausted, but I can’t remember being more fulfilled recently.

The end results amounted to roughly $1,200 raised along with a truck load full of toys donated! “Joe” ran the entire event and delivered the toys and the money. He was on cloud nine (and deserved it).

He single-handedly motivated 25 employees to volunteer their time washing cars in the cold and provided Christmas for a crowd of homeless children. In fact, when we later recognized his efforts with a “Lightning Strike” award at the company Christmas party, everyone in attendance gave him a standing ovation!

Tough Question

Folks, I still get emotional thinking about the impact that one guy had on so many people. He had the least to give, but produced amazing results. What about you and me? In anyone’s book, we have so much more to give than “Joe” does.

So the question is this:

What are you doing with your time, treasure, and talents to impact eternity?