The Number One Problem With Accountability!

“If you really loved me, you would already know what I expect!” Have you ever heard that? I am assuming there are a few men out there chuckling right now. If you are a woman, I am sorry, but we DON’T know what you expect! We do love you, but we need your expectations spelled out clearly if you want there to be any accountability.

Same With Employees

Hopefully, you can handle this example without getting offended by thinking I am really talking about marriage relationships. While this is certainly a well-known example of what most men think is unfair, we can be guilty of doing the very same thing to our employees on a regular basis! In fact, this issue can be the number one problem with accountability.

Think I am wrong? Then answer this question.

Have you communicated clear, written expectations for each of your employees and the jobs they perform?

Guilty!

If your answer is “No” or “Somewhat” or “I am not sure” and yet you are still attempting to hold them accountable to doing a good job, then you are guilty. You are just as guilty as the example above in wanting accountability without communicating clear expectations.

It is impossible to have true accountability without first communicating clear expectations. Accountability is not possible because neither party is clear on what was expected in the first place. Without the communication of clear expectations, chaos ensues!

Jesus’ Expectations

Before I discuss a recent example of a renewed accountability in our company, let’s look at what Jesus did with the 12 disciples. If you will read Matthew 10:5-15, you will see that Jesus has gathered his disciples and is sending them out to do ministry.

Notice the detail He uses when telling the disciples what He wanted them to do. Jesus did not send them out without telling them exactly what He expected.

He told them exactly where to go and where not to go. He told them who to talk to and what they were to say. He was clear about what they were to do and what they were supposed to take with them on the journey.

Accountability with Jesus

In Luke’s account, we see that the disciples returned to Jesus after their journey and reported to Him all they had done. Here is the accountability. We have to assume Jesus coached them on what went well and what did not, but we already know his expectations were clear.

Confession

Before you think I have this issue completely under control myself, I will confess. In our business, there are quite a few numbers, ratios, and formulas for measuring success in all job levels. We are not short on metrics.

Unfortunately, we ARE short on accountability. We are just not very good at this part of the job and we pay a price for this every day. Fortunately, we have finally had enough and we are determined to correct the problem.

Correcting The Problem

Just the other day, the managers from one segment of our operations met together and worked through all of the most important metrics for a specific job position. While they started out with 15+ important metrics, they were able to boil them all down to the Top Five.

With five primary metrics that encompass roughly 75-80% of the activities of this specific job, we can now start to build in some accountability. Because these five measurements are clear and straightforward, each employee in this job will be able to know at any given time whether they are doing a good job or not.

Common Sense?

As you read this, you may be thinking that common sense should tell you when you are doing a good job or not. It should be really clear to everyone without having to go to such lengths.

Well, maybe that is true for your job, but I have found otherwise in my experience. I have seen people react with shock when their performance was rated at below acceptable levels. I have seen people rationalize that consideration should be given to other activities (most of which fell outside of their job description) in order to raise their performance review scores.

Ask Around

We like to think that everyone knows exactly what they should be doing, but the truth is they often do not. In fact, if you compare your expectations with theirs, you may be surprised at just how far apart they are!

I encourage you to poll those people in your company or on your team and ask them if they are clear on your expectations. If you get anything other than what you think their answer should be, determine that you will correct it immediately. Don’t blame them. Accept the feedback as constructive and take the necessary actions to correct the problem!

How would you rate your communication of clear expectations?

Do you feel you have strong accountability with your team?

If not, where are you going to start?