Category Archives: Business Practices

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6 Keys to Graceful Employee Terminations

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When running a business, there are many things you will enjoy doing! Termination of an employee is most likely NOT one of those things. While it is not enjoyable, it is sometimes necessary.

The following two-part guest post from William Higgins will give you some great tips on how to execute terminations with grace. William is Founder and Managing Director of Mindware, Inc., a performance development, consulting, and publishing organization.

termination

Terminated

When it’s time for the termination of one or a number of employee’s relationships with the organization, it will almost always be painful, but it can be done with grace.

    The call on Monday came unexpectedly on my office phone, “I have some bad news,” the caller said after identifying themselves, “Friday will be your last day as an employee here.”

    The emotional blow from that pronouncement was like a heavyweight boxing champ giving me a roundhouse punch to the stomach. My knees were wobbly as if I had just finished running a marathon, and the stress induced noise in my head was like I was standing inside a skyscraper that had been brought to dust and debris from an implosion.

Such are the feelings, thoughts, and emotions of one just terminated.

No More Information?

There was no announcement to the team to let them know what had taken place. Nothing was said thanking the individual for their contribution, or informing co-workers of what lay ahead. It was just he was there one day and gone the next.

Can you imagine the blow to the individual, the drag this action had on morale, the fear in the minds of other team members as they asked themselves, “Am I next?”

What Should You Do?

As an employer, there are numerous valid reasons for termination of an employee’s business relationship, and you cannot stop the pain the person experiences. The pain is real. The experience hurts. It’s condescending and degrading to just ask them to trust God and know it will all work out for the best. While it’s true God will work things out, that kind of observation minimizes their feelings.

You will want to be sure you coordinate with your Human Resources department to be sure you are abiding by federal and state laws. While you cannot sidestep the pain of a termination, there are things you can do to terminate with dignity, value, and grace.

6 Keys To Graceful Termination

These 6 biblical keys will help integrate grace into the difficult termination process:

1. Be personal.
If at all possible meet with the person face-to-face. It’s terribly impersonal to receive this news over the phone, and it’s easy to feel like the person delivering the news took easy way out. If the person resides in another city, telephoning may be the only way, but it must be a second choice. In Matthew 18 Jesus instructs us to meet with a brother that has sinned against you in person. While the situation is different, the principle is the same.

2. Be honest.
There was a problem with the way some believers in the New Testament were welcoming those not walking in truth. John wrote to “the chosen lady” in 2 John to warn her of this. He was kind, gentle, and affirming, but he also spoke the truth. Don’t mince words with the terminated individual. Let them know the decision has been made and the reasons; performance issues, budget containment, or other valid resons. This approach will ensure they’re not confused or think there is still a way to salvage their position.

Don’t apologize. Don’t tell them everything will be okay. Don’t tell them they won’t have any trouble finding a new job. Don’t tell them they’ll feel better after they sleep on it. Don’t tell them how badly you feel about the decision. All of these can be viewed as condescending, even if said sincerely, since you still have a job. Assure them God is still at work, and He’s not finished with them yet.

3. Be gentle.
Paul discusses this principle in Galatians 6 in the context of a believer caught in sin, but the same principle applies here as well. In verse 1 of Galatians 6 Paul says to restore the person “gently.” The word gently in the original has in mind the care and compassion of a doctor firmly but tenderly setting a broken bone. You need to be firm, but you also need to be gentle. Don’t rush roughshod over the person. Inform them of the decision, but be willing to listen to their pain, to their frustration, to their anxiety without feeling the need to change the decision, or have an outplacement coach that will do this on your behalf.

**** Check out the next post for the remaining 3 keys! ****

What are your thoughts on graceful termination so far?

Do you see the benefits to the first 3 keys?

What issues do you anticipate so far?

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Is A Good Name Important In Christian Business?

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good name

There have been several incidents lately that have caused me to think about the importance of a good name or reputation and how it relates to a Christian business owner or leader. Most recently, I received a request from Rajeev (my friend in Chandigarh, India). He has faced a challenge or two relating to this idea and asked me to post about it. In this post, we will answer the following question:

Is a good name important in Christian business?

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Automotive Super Conference Coming Soon!

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Typically, I do not have much advertising on this blog. At the same time, one of my stated goals is to provide resources for anyone interested in using their businesses for an eternal impact. I believe the Automotive Super Conference is this type of resource.

Automotive Super Conference

Automotive Super Conference

For that reason, I want to bring this upcoming conference to your attention. The conference is going to be held in Charlotte, NC at the Charlotte Motor Speedway on March 13-14, 2013.

You can read more by clicking on the banner above, but the Automotive Super Conference is targeted toward auto dealers and their employees. It will be themed around Dave Anderson’s How to Run Your Business by THE BOOK, which I have used for some posts here in this blog. In fact, Dave Anderson will be the keynote speaker as well!

I Am Excited!

I am really excited about this conference for several reasons.

First, I have never heard of a Christian conference in the car business. These just don’t happen in our industry. If it has happened before, then I missed it.

Numerous Benefits!

The obvious benefits are numerous. There will be Bible-based teaching with direct application in every department in a typical dealership. There will be 14 different workshops covering many topics – all centered around the Bible. That is really cool!

In addition to the workshops, there will be sharing of best practices and fresh ideas coming from various panel discussion sessions as well as the breaks and meals in between. This is often where the best learning happens for me. There is no doubt I will come away having learned something.

It is also going to be inspiring to see that none of us are alone in our efforts. Being able to see hundreds of other dealers and industry leaders gathered in one place to learn more about how to honor God with their businesses – that will be awesome! I can’t wait!

My First Workshop!

Finally, I am excited about the Automotive Super Conference because I have been given the opportunity to present one of the workshops! I have not finalized my topic yet, but you know it will be along the same lines as the blog. As soon as I finalize the topic, I will give you a sneak preview!

Spread The Word

My request to you is that you help me spread the word. Tell anyone you think might be interested about this conference and send them to the site to learn more. Like I said, you can click on the banner above or the link below. You can also copy the link and paste it into your emails, tweets, etc.

While the theme of the conference is Bible-based, everyone is welcome. Maybe someone seeking a faith will come to know Jesus because they attended! Who knows what God has planned?!?!

http://automotivesuperconference.com

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9 Lessons From Our Hiring Process

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Well, it is finally over and I am so glad! Of course, now the hard work begins! I am referring to the hiring process I have been going through over the past 90 days. While I have not discussed much detail, I have alluded to this process in several posts. Now that it is over, I want to share some of what I have learned.

hiring process

Lesson #1 – Trust God.

This hiring process began for me at the first of June when a key leader in our organization let me know he had been given an opportunity that he simply could not decline. While I instantly knew that my workload had just increased dramatically, I also knew it would only be for a season.

For some reason, God had been preparing me for this very eventuality. As a result, I did not panic. For the first time in a long time, I really trusted – right from the start – that God would take me through to a better place. As a result of this trust, my stress level really never increased throughout the process. I was truly amazed by this!

Lesson #2 – Begin with Prayer.

Well, I did not immediately start by looking for a replacement. Instead, I began praying that God would reveal to me His structure. I prayed that God would take a blank slate and put His picture of our organization on it. I was prepared for His picture to look very different or exactly the same. I was prepared for anything in between.

I can honestly say, I was prepared for whatever He showed me! I can also say that I have not prayed for any other decision as much as I prayed about this one. I was determined that He was going to show me the way. I was not going to choose it for myself.

Lesson #3 – Seek Godly Advice.

In addition to prayer, I began to seek advice from those I knew and trusted to give godly advice. I sought this advice from my C12 group, other Christian dealers in my industry, and various other advisers I know personally. Quite simply, I did not try to handle this hiring process alone.

As a result of prayer and the advice we received, the decision was made to seek to hire a COO for the organization. This was to be a step of faith as this position has not existed in our organization before. Even so, when we looked at all of the pieces, it made the most sense.

Lesson #4 – Cast a Wide Net.

We began by running ads in a national trade magazine and online. I reached out to those contacts I knew would possibly know of a candidate and asked them for help. I also continued praying!

We were overwhelmed with the number of applications. Even though we included the description, “Christian automotive group” in the ad, we had over 70 applications submitted. This may not be many for some of you, but it was a mountain in my eyes.

Lesson #5 – Set Clear Guidelines (and Don’t Waiver).

It takes more than gut instinct to successfully filter 70+ applications down to a manageable number. Based on the scope of the job, we worked hard to come up with a list of several requirements that we used to evaluate resumes. While there were several applicants that I identified with, they did not make the cut unless they met the qualifications. There were several hard decisions, but I pressed through it. The first round of filtering by these guidelines brought our number down to 12 solid candidates.

From there, we had each candidate complete a behavior and motivator assessment. Again, due to the specific nature of the job, we had a clear picture of the type of personality that would be successful in this role. This picture was compiled from the input of several current key leaders in our organization. This avoided any single perspective driving biased results.

Lesson #6 – Turn Up The Heat

Once we had narrowed the candidates to the final three, the hiring process got more intense. We started with a phone interview of each candidate. This interview was conducted by a close friend and adviser who also happens to be an industry expert. He followed a script of a number of questions that were posed to each of the three candidates. He took notes on the answers that we reviewed together after each interview.

At this point, we each called several references on each candidate. Fortunately, one of us knew someone on each of the reference lists. It always helps to know the person giving the reference so you have a better feel for their perspective.

With good reports from the references, I then interviewed each of these three candidates via Skype. This gave me the opportunity to see facial expressions and gestures. I could gauge their stress in response to certain questions as well. Just like the phone interviews, I followed a set of questions that I posed to each candidate.

While the intent was to select one of the three candidates to bring to the dealership in person, we were unable to narrow it down beyond two candidates. So, we brought both candidates to town to go through the remainder of the hiring process. We scheduled them to come in back-to-back (two days each) over a four day period.

Lesson #7 – Involve Your Team

Each candidate arrived in town the day before the interviews would take place at the dealership. That evening, they went to dinner with me and my brother, our spouses, and the friend/adviser that conducted the phone interviews. At dinner, we got to see how they would interact with others. We also were able to get a very different perspective from our wives! This proved to be very helpful.

The next morning, each candidate had breakfast with two members of our executive leadership team. Then they went through a series of interviews with management teams from each department. They were also interviewed by a mixed group of front-line employees. This part of the hiring process, an idea from another adviser, was priceless! I would not trade it for anything!

Lesson #8 – Can You Work With Them?

For the last couple of hours before they were scheduled to depart, the candidates answered some tough questions, ate lunch with us, and answered more tough questions on a variety of issues. At this point, the candidates had been vetted and were both capable of filling the position. It really boiled down to which was a better cultural fit with our team. Which one would we enjoy working with more? Which one seemed like they would enjoy working with us?

Lesson #9 – Pray Some More

At the end of the entire hiring process, we were all clear on the candidate we thought would be the best fit. It was not an easy process and both candidates were highly qualified, but we felt the right one had come to the surface. At this point, I decided to wait one more day.

I prayed in depth that God would make it clear to us who we should choose. Although we had prayed all through the process, I was determined to make absolutely sure that our decision came from God, not from our own preferences or biases. I wanted Him to give me a peace about moving forward.

Hiring Process Result

The final result was that we made an offer of employment to one of the candidates. He accepted with excitement and started at the first of the month. Like I said in the beginning, there is now a lot of work ahead of us! At the same time, I trust that God will guide us through this new season.

I would live to hear your thoughts on the hiring process we used.

Take a moment in the comment section to let me know what you liked.

What you would do differently?

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How Should A Christian Business Respond To Legal Issues?

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[box]Today’s post is a guest post by Dave Moser, who blogs at Armchair-Theology.net. Dave brings up a great question that more and more Christian business owners may face in the not-so-distant future. Read about the shocking story Dave discusses and think about how you might respond if your Christian business faced these legal issues.[/box]

legal issues

Legal Issues Facing Christian Business

In the realm of religious political discourse in the US, contraceptive/abortifacient funding and gay marriage reign supreme. These push other issues to the side – legal issues that have a huge impact on Christians in the workforce.

What if the government forced you to vindicate sin?

As a photographer, strongly considering photography as a source of income in seminary and if needed as a bi-vocational pastor, I couldn’t help but be touched by this story:

Elane Photography… received an email from a woman in a same-sex relationship inquiring about prices for shooting her and her partner’s “commitment ceremony” in Taos. The photographer knew that she could not in good conscience use her artistic skills to photograph a ceremony that communicated support for redefining marriage. Although the same-sex couple found another photographer for their ceremony, one of the partners filed a discrimination complaint with the state, subjecting the owners to a trial before the Human Rights Commission.

The owners explained that they tried to operate their business according to their higher principles, including those on marriage. The commission rejected their First Amendment defenses, found the company guilty, and ordered it to pay $6,600 in attorneys’ fees. The case is now on appeal and awaiting a decision by the New Mexico Court of Appeals.
– Santa Fe New Mexican (emphasis added)

The Human Rights Commission requires Christians in business to sponsor sin.

Not Just Homosexuality

This isn’t a rant against homosexuality. There are a myriad of business scenarios this type of ruling could impact:

  • The construction company which refuses to build an abortion clinic.
  • The cleaning service which refuses to clean a strip club.
  • The newspaper which refuses to run advertisements for a casino.
  • The doctor who refuses to conduct abortions.

If the government prevents Christians from recusing themselves from business deals based on moral grounds, we could find ourselves required to perform actions we abhor.

How Can Christians Respond?

Christians have many options in responding to this trend. I’ve listed some here along with some of the difficulties I see them presenting. I’m not saying that these are the only options or the best options. Neither are the considerations complete. This isn’t legal advice. It’s a starting point for thought and discussion.

1. Civil Disobedience

The first option is to knowingly disobey such orders. Knowingly abstaining from sinful actions and bravely submitting to the consequences is a powerful witness.

Considerations:

    This is dissimilar from the race-focused civil rights movement of the mid-20th century on one major factor: the momentum of cultural perception. God created all humans in His image so race-based discrimination is an affront to the very character of God. The civil-rights movement of the 1960’s was a movement towards biblical truth.

    However, abortion, gay marriage and similar issues are anti-biblical. Western culture is moving away from, not towards, a biblical truth. Culture will be against us, not for us. We will not be cheered for this, we will be jeered for this. Go down this path with eyes wide open.

2. Political Change

The western societies characterized by policies like this (or on their way to it) are also characterized by some form of citizen government. As such, citizens have the ability to affect change in their government’s policies.

This is exactly what the Alliance Defense Fund is doing in the case of Elane Photography. ADF is going to the courts to defend Elane Photography with the intention of establishing court rulings favorable to conscience-driven business practices.

Other avenues include:

  • Ballot measures to make concience-driven business practices legal
  • Nominating, promoting and voting for politicians friendly to the cause

Considerations:

    Much like civil disobedience, these measures are going against the momentum of the present culture. You might lose business, reduce social standing, receive threats or even be attacked for your stance.

3. Change Your Product

The business of photography is driven by specialization. No one is simply a “professional photographer.” There are:

  • Maternity photographers
  • Advertising photographers
  • Landscape photographers
  • Fashion photographers
  • Photojournalists
  • Infant photographers
  • Architectural photographers
  • Sports photographers
  • Wildlife photographers
  • …and a whole host of other specializations

No one sues a landscape photographer for not shooting their wedding.

Would Elane Photography be in this trouble if the service they provided was specifically “photographic documentation of Christian weddings”? Christian weddings have different customs, symbols and points of emphasis than civil ceremonies, marriages for other religions and other family events and is therefore a legitimate specialization. If that is the specialized service you provide, chances are much lower that you will be sued for not providing services in conflict with your morals.

Considerations:

    1. Offering more specific services will limit your potential pool of clients. This could have obvious impacts on revenue.

    2. The laws of your jurisdiction may not provide legal shelter with a simple rebranding of services. Consult a lawyer before rebranding your services for legal protection.

4. Use The Opportunity For the Gospel

Perhaps Elane Photography could have used this as an opportunity to advance the gospel. If the final photographs delivered included Bible verses that proclaimed the gospel or posed challenges to sinners, might God have been served?

This also gives a Christian to hold a relationship with the non-Christian instead of avoiding them. Not only your product, but your words and actions are a witness to the unbeliever.

Bake the gospel into your product and your dealings with the world.

Considerations:

    1. This method involves actually conducting the practice with which you disagree. It is, without question, a grey area. It risks directly sinning or putting a stamp of approval on the sin.

    2. You must be completely transparent about what service you are going to provide. If the photo book you deliver is going to be saturated with Scripture, this can’t be a surprise when the customer takes delivery. Make sure your contract explains that the photos will be accompanied by relevant Bible verses.

    3. Your work represents Christian business to the world in a special way. Your product must display excellence or it will tarnish the name of Christ with the labels shoddy, lazy, unrefined and substandard.

    Jesus is a treasure. Represent him that way.

What Next?

How would you respond if you were in Elane Photography’s place?

What other considerations are there for the options I listed above?

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Employee decisions: Rigorous or Ruthless?

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Employee Decisions

As Christian business owners and leaders, we are usually very involved in employee decisions on a consistent basis. In fact, that part of our job can absorb a majority of our time. Our ability to handle these employee decisions well can also be one of the biggest influences on the success of our company, as well as the ministry we desire.

employee decisions

Assuming this is true, then it is clear that we must devote time to learning how to best handle these employee decisions. While we all agree that issues concerning people often account for the majority of the time and energy we spend in our jobs, many Christian business owners fail to spend much time thinking about their approach to this important subject.

Ruthless vs. Rigorous

As I have said before, I love to hear great quotes and can often have a hard time getting them out of my head. Last fall at Catalyst, Jim Collins had several meaningful quotes over the course of his presentation. Anyone who has read his books or heard him speak can likely attest to his ability to do this.

One of Collins’ quotes actually applies to employee decisions and can be supported with Scripture. Here it is…

There is a big difference between being rigorous and being ruthless in making and carrying out people decisions.

First, let’s look at the definitions of the two words.

    Rigorous: extremely thorough, exhaustive or accurate

    Ruthless: having or showing no pity or compassion for others

What Does Scripture Say?

While there are likely some business schools that teach the necessity of being ruthless, I think it is clear from the definition above that this is not a behavior that matches well with a Christian business – especially when applied to employee decisions. Just in case you are not certain, let’s look at some Scripture to back up that assertion.

Read Matthew 18:21-35. This quote captures the essence of the parable:

Then, after he had summoned him, his master said to him, “You wicked slave! I forgave you all that debt because you begged me. Shouldn’t you also have had mercy on your fellow slave, as I had mercy on you?” And his master got angry and handed him over to the jailers to be tortured until he could pay everything that was owed.

On the other hand, I think we can make a great argument for being rigorous. Let’s take a look at some Scripture that can give us some clarity here.

The plans of the diligent certainly lead to profit, but anyone who is reckless certainly becomes poor. – Proverbs 21:5

Finalize plans with counsel, and wage war with sound guidance.
–Proverbs 20:18

Differing weights and varying measures – both are detestable to the Lord.
–Proverbs 20:10

So what exactly do these two ideas look like in action?

The Ruthless Leader

A ruthless manager or leader can face tough employee decisions just like anyone else, but the way they may approach these decisions is what sets them apart. A ruthless leader looks only to the bottom line and sees nothing else. Nothing gets in his way.

If someone makes a mistake, there is no second chance with the ruthless leader. If someone is not performing to standard, he cuts them from the team without mercy. If an employee needs time off for emergency family issues, this ruthless leader refuses the request. When goals are not met, heads roll.

The Rigorous Manager

On the other hand, the rigorous manager is different. Though she may also face difficult employee decisions, her approach is easily recognized to be different. Her view of the circumstances is not limited to the bottom line, but includes other factors.

A rigorous manager sees that an employee’s mistake may indicate poor working conditions or fatigue due to unusually long hours. She recognizes that substandard performance may show the need for more thorough training or upgraded tools. She is willing to consider a family emergency as a legitimate exception to the rule. She also looks further than the simple missed goals to determine if she has the right people in place.

Don’t misunderstand. The rigorous manager is anything but a pushover! She still sets clear expectations and holds her people accountable to those standards. She expects her people to stretch themselves to meet their targets. She does not tolerate patterns of variance from the standards. This manager can cut someone from the team just as quickly as the ruthless one, but she requires more information in order to make that decision.

Bible Calls For Excellence

Nowhere does the Bible tell us to be weak and spineless in our employee decisions. Instead, we are called to excellence and should not settle for less. The excuse that we should not push as hard for excellence because we are a Christian company is absolutely ridiculous!

However, pushing for excellence does not require ruthless behavior. It does require rigorous behavior.

We are called to serve Jesus. He is the King of kings and is not satisfied with our second best. We need to maintain our eternal perspective and do everything in our power to represent Him with our best!

Do you see any ruthless behavior in your employee decisions?

What would your employees say?

What steps can you take to become more rigorous?

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Step Three In Developing An Inner Circle

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inner circleThis is the fifth post in a series on developing your own inner circle of leadership in your business. We are on step three of Dave Anderson’s three-step process from his book, How to Run Your Business by The Book. The first steps in developing your inner circle dealt with choosing, investing, and empowering them. In this post, we will discuss holding them accountable for results.

Higher Expectations

While it is common business sense to hold individuals accountable for results on a day-to-day, project-by-project basis, this concept goes even further with your inner circle. If you, as the business owner or leader, are going to carefully select, invest in, and empower a few of the higher-potential members of your team, then you are certainly going to expect a higher degree of “fruit-bearing” from them.

Jesus’ Example

Your goal should be multiplication of impact through your inner circle, just as it was Jesus’ goal with His disciples. Jesus did not expect His disciples to just go around winning people one at a time. He taught them to multiply themselves. That is why they delegated the feeding of the widows to the deacons in Acts 6:1-7.

This idea is also illustrated in the story of Jesus’ encounter with the fig tree in Matthew 21:18. Most people notice that it says Jesus was hungry and was therefore upset at the fig tree with no fruit to eat. But have you ever thought of the other God-given purpose of the fig’s fruit? The fruit of the tree is where the seeds are – its God-given system of multiplication! Could it be that Jesus was more upset about this than His hunger? What are the possible parallels here?

The fig tree was accountable to Jesus for fruit. As a result of its lack of fruit, Jesus cursed the tree and it died.

The lesson of the vine (John 15:1-8) is another example of Jesus holding us accountable for our fruit when He said the branches not producing fruit would be thrown in the fire. While I do not recommend this exact punishment to be inflicted on members of your inner circle, it certainly shows us a clear example of accountability!

Your Inner Circle

So how do we apply this to your inner circle? I think there are several things to consider in holding your inner circle accountable.

    1. Where did they start? If you began with really green members of your inner circle then your expectations are going to be different than if you started with tenured and experienced leaders. You need to refer back to Part 1 of this series when I told you to look at where your group is right now and determine the gap.
    2. The key is progress. Regardless of where you started with your group, are they making progress? Are they growing as a result of the development efforts you are making? Look at them both as a group and as individuals. Are they moving forward together? Is any one individual holding up the progress of the group?
    3. Address shortfalls. If there are shortfalls in their progress – either as a group or as individuals – you must address it. Find out what obstacles are in their way and remove them. Help them see the gap between your expectations and where they are. Then help them close that gap.
    4. Cut the fruitless branches. In the event you chose poorly or if outside influences have taken one of the members of your inner circle off course, you are to try to correct that. But if your efforts to do this have been ineffective and the gap remains, then you must act. It is better for you, the team, and the company as a whole, to cut this member from your inner circle than to continue trying in vain to bring them along. While this is certainly a decision that requires prayer and a lot of thought, it must be made.

Are you holding your inner circle accountable?

If so, are you pleased with their progress (and yours)?

If not, what are you missing? What do you need to do next?

(Originally posted 10/21/11)

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Step Two In Developing An Inner Circle

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This is the fourth post in a series about developing your own inner circle of leadership in your company. I am following the three-step process outlined in Dave Anderson’s How to Run Your Business by The Book. In my last post, we discussed how to identify your inner circle and how to intentionally invest in their development. Now we will turn our attention to the next step in the process – Give up power to go up higher!

inner circle

You Cannot Do It Alone

If you have been in business for long, you already know that you cannot do it all alone! If you want to grow and expand your business (and the eternal impact that comes as a result), then you must learn to get more done through others rather than doing it all yourself.

Giving up control is tough for most business owners and leaders – even when it is a simple task. So asking them to give up real power and authority to anyone else is almost incomprehensible! Unfortunately, this very issue causes many entrepreneurs to fail (worst case) or stunts their growth (best case).

Give Up Power To Your Inner Circle

If we are going to avoid this issue, we must learn to give up power in order to grow. In the context of our inner circle of leadership, this is going to require us to give up more than just day-to-day tasks to them. We must be able to let go of some of the more executive tasks as well.

Of course, this is not a step to be taken lightly. Nor is it a step that should be taken quickly. We must slowly and methodically grow into this or we could run into serious trouble.

Examples From The Bible

Let’s take a look at a couple of examples of giving up power from the Bible. First, consider Acts 6:1-7. The early church ran into a situation where there was too much for the twelve disciples to do alone so they were forced to delegate some of the daily tasks to others.

Note verse 7 in particular – “So the preaching about God flourished, the number of the disciples in Jerusalem multiplied greatly, and a large group of priests became obedient to the faith.” As a result of their wise delegation, the church saw tremendous growth!

What about Jesus’ actions in Luke 10:1-12? Here He sent out 70 disciples and gave them power over demons and power to heal the sick. He gave them clear instructions about what He wanted done and how He wanted it done. What was their response when they returned to Jesus in verse 17? “They returned with joy!” What about Jesus’ response in verse 21? “In that same hour, He rejoiced in the Holy Spirit…” It looks to me like it was a success!

Practical Tips

What can we learn from Jesus’ example here? Here are some practical tips we can pick up from this passage.

    1. Give clear instructions and expectations – Jesus was very specific in His instructions to the disciples. When delegating to your inner circle, don’t expect them to know what you are thinking. Make clear your vision of the process and the expected results. This will help you to avoid many problems!
    2. Have them report back – Jesus did not just send them out and hope they did what He asked. He had them report back to Him with their results. We don’t know if there was a specific time frame for this reporting back, but that certainly would be helpful if it makes sense. This puts urgency in the process.
    3. Coach them upon their return – Jesus was clearly pleased with their results (v.21), but He also took the opportunity to coach them in verses 18-20. This is critical for their development and future growth.
    4. Celebrate success and build them up – As we see from verses 21, Jesus was excited about their progress. He praised God and “rejoiced in the Holy Spirit” when they returned. He also took an extra moment to build them up and strengthen their confidence in verses 22-23. Don’t miss this step if you want your inner circle to continue to grow!

What else can we learn from Jesus in developing our inner circle?

Are you willing to give up some of your power in order to grow?

What is the first step for you to take?

(Originally posted 10/20/11)

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Step One In Developing An Inner Circle

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In my last two posts, I described why you need to develop an inner circle of leadership. We looked at several compelling reasons you need an inner circle, including the example that Jesus set for us. I also identified and answered several common objections to this idea. Now that you are convinced that you simply must have an inner circle, let’s take at look at how you do it!

inner circle

In this, and the next two posts, I am going to break this process into three simple steps using material from Dave Anderson’s book, How To Run Your Business By The Book.

The first step in developing your inner circle is to:

1. Identify and invest more into those with the highest upward potential

Identify Your Inner Circle

Let’s start with identifying the people with the highest upward potential. So, exactly how do you go about doing this? Well, first and foremost, I would pray about it. I would pray for wisdom and discernment as I reviewed my employees for prospects. Ask for Him to reveal qualities and characteristics that you may not already be aware of. Pray for patience as well. Jesus prayed all night!

Next I would look at your current leadership structure. The easiest people to choose are already in your key leadership positions. Hopefully, assuming you have these positions, the people you have here are trustworthy and have the potential you are seeking. Mutual trust is mandatory.

For me, it was fairly clear because I had been fortunate enough to have people in my key management positions that fit this role perfectly. Not only did they have the highest potential, but they also shared the same values and beliefs and were quickly bought in to the mission as I presented it.

Your situation may not be the same. If not, you may have to spend more time on this step. You also may see that you are not positioned well with your key people. While that is likely not something you can change quickly, it is certainly something you need to address over time.

Here are three keys to choosing these people:

    Ready – The people you choose must be ready to take on the additional learning and responsibility. Regardless of where they are now in their leadership growth process, they cannot be immature, unstable, or short-sighted. They need to be ready to take on the challenge you will place in front of them.
    Willing – Another requirement is that they must be willing, even eager to join this group. You do not want someone that you are constantly having to sell on the idea! They need to see the opportunity you are presenting and value it.
    Able – The actual level of each members’ ability to take this on depends on the general ability level of the group. While every member of the group does not necessarily have to be on equal ground with all of the others, they need to be close. If you have one potential member that trails the others by a significant amount, you may want to consider another path for them. Otherwise, they will likely hold back the progress of the group.

One note, it is my opinion that you may need to start with only one individual that IS the right fit rather than trying to force two or three others that are NOT a good fit. Think quality over quantity! Personally, I have a total of five. I am not sure there is a magic number, but I would not have many more than this. Intimacy is also important for this group.

Invest In Your Inner Circle

This step will be different for each leader, depending on the level of the members of the inner circle. Depending on your industry or your company’s mission, you may already have a ready-made path for leadership development. If not, you may have to create your own. The key here is to be intentional about their development.

Here are some simple steps to consider:

    Determine the gap – Look at where they are as a group right now. Look at where you see them in x number of years after you have invested in their development. Now try to plot out a path to close that gap!
    Gather material – Choose material that will reinforce your mission while moving them down the path you have chosen. Make sure it is not too far above or below their ability to absorb. Obviously, the internet is an almost infinite source of material! Consider joining a C12 group as one source!
    Schedule time alone with them – Jesus spent time with the crowds, but He also carved out time just for His twelve. He then carved out other time for the three. You have to do the same.
    Monitor your progress – Take time along the way to stop and check your progress. Document what you are doing. This will give you a sense of how far you have come as a group.
    Celebrate growth – Take time to celebrate your progress! While there is a lot of work to be done in this process, you need to enjoy the fruit of it as well!

Are you ready to choose your members?

What are your challenges here?

What is your next action step?

(Originally posted 10/19/11)

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Some Common Objections To Developing An Inner Circle

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In my last post, I told you why you need to develop an inner circle of leadership in your company. If you have not read that post, stop now and go back and do so. You really need to be committed to doing this if it is going to be effective.

Now that you know why you SHOULD develop an inner circle of leadership around you, let’s address some common objections to doing so.

inner circle

It Is Not Fair!

One of the first objections that arises at this point is, “But it is not fair to everyone!” The idea here is that those you choose for this inner circle will have unfair advantages and opportunities over the rest of your group. Folks, as Andy Stanley put it in his session at Catalyst recently, “Fair ended in the Garden of Eden!”

It is not your responsibility to give everyone in your organization equal and fair opportunities with your time and energy. Jesus did not pass around a sign-up list to those in the crowd, giving everyone an opportunity to be in His small group of twelve disciples. Nor did He give those twelve equal opportunity to be in His inner circle of three.

Instead, it appears that each time He intentionally chose those with more potential than the rest. Just like the master in the parable of the talents (Matthew 25:14-30), you should give of your time and energy “to each according to his ability.”

I Don’t Have Anyone Qualified For An Inner Circle

What if you feel you really do not have anyone qualified to be in your inner circle? Well, there are several ways I could answer this.

First I will assume you have enough people from which to choose, but you do not see any clear stand-outs. In this case, remember you are looking for those with the most upward potential. You may have to start very small and do a lot of developing. You may have your standards too high or you may need to relook at your hiring process! Regardless, it will be worth it.

What if you truly do not have anyone with even a remote hint of potential for this type of group? What if you are such a small company that an inner circle would have to include all of your employees to be considered a group? In these cases, I would advise two things. First, find someone else to mentor you and help you develop as you grow your organization. Second, keep this inner circle in mind as you hire. Do not hire people that could not eventually be considered for this opportunity.

But I Am Not An Expert!

Another argument may be that you do not yet feel like an expert yourself. You do not feel worthy or qualified to gather an inner circle around you for furthering their development. Good point. You are not. Unfortunately, you will never be qualified! If you wait until you are, it will never happen!

To again quote Andy Stanley, he said “It is not your responsibility to ‘fill their cup’, only to empty yours!” You are not an expert, and as long as you keep learning, you never will be! But you do not have to know everything there is to know about your job or role in order to teach them what you do know. Empty your “cup” of all you know – that is your only responsibility here.

Lack of Time

You may object to developing an inner circle by saying you do not have the time to pour into them. This could be a legitimate short-term argument because some leaders truly do not have the time right now to spare for something like this. However this argument virtually ignores the long term necessity and benefits of doing so.

Instead of accepting your current situation, you need to take immediate action to work towards creating this time in your schedule through delegation and elimination of less-critical tasks. By replacing these less-critical tasks with leadership development of an inner circle, you will actually free up more time in the long run than you can imagine!

Do you already have an inner circle? Is it working?

If not, are you now convinced to start working on it?

What is your next action step? Have you prayed about it?

(Originally posted 10/18/11)