Tag Archives: Bill Higgins

Posted on

How Did Jesus Use Incentives?

by

The following post is courtesy of Bill Higgins. You have probably read a couple of his posts here before. This post is the third of a three-part series about leadership and motivation through the use of incentives. There is more information about Bill at the end of this post.

Coming from a Christian perspective you have to ask – are incentives just a human engineering invention or did Christ demonstrate the principles when He walked the earth? Did Christ treat people differently as individuals, or was His a cookie cutter incentive plan? Did He also use tangible incentives to help motivate people to believe, follow Him, and commit to His way of life?

incentives

Valuing Individuals

The first post in this series focused on the need to value and empower individuals; to encourage them to make their unique contribution to the team. These few examples show how Jesus valued people:

  • Christ and Peter: Peter, the one with foot in mouth disease, yet the one the Lord said would be the foundation of the church (Matthew 16:18). Peter, the one who denied the Lord shortly before His death, yet the one whose name Christ changed from Simon (meaning little stone) to Peter (meaning unmovable rock)(John 1:42). Peter, the one that did not want the Lord to wash his feet, yet the one Christ had walk on water and lead the ministry to the Jews.
  • Christ and Mary: In John 12:1-8 Mary bathed Jesus’ feet with costly perfume and was criticized because it was not sold and the money given to the poor, but Jesus affirms her choice as a tribute to His time on earth. In Luke 10:38-42 Jesus is visiting Mary and Martha’s home and Mary chose to worship Jesus while Martha criticizes her for not helping serve, but again Jesus affirms Mary’s choice as the one thing that’s really important.
  • Christ and Zaccheus: Zaccheus was a small man as recorded in Luke 19:1-10, not only in stature but also by cultural standards. He was a Jewish tax collector, and an outcast from society because of his occupation, where most tax collectors were known to be thieves as well, and from his Jewish heritage because he worked for the Roman government to extort taxes from his fellow Jews.

    The one thing he probably wanted more than anything was acceptance. Then this Jewish celebrity named Jesus comes into town, and the road He travelled was packed by those wanting to see Him. So Zaccheus climbs a tree for a better view and Jesus calls out that He wants to have lunch with him. That was probably the most valuing thing He could have done for Zaccheus; include him in a very public way when others shut him out.

Yes, Jesus valued people for who they were and for who they could become. We need to catch some of that vision for the people we work with.

Individual Treatment

The second post focused on the need for incentives that were designed for the individual. But did Jesus incent individuals differently, or did He treat them pretty much all the same? While we have only a very small part of the dialog Christ actually had with individuals, what we do have will provide insight on this question.

  • Christ and Peter: The dialog Christ had with Peter was blunt, bottom-line, and straight forward. With the exception of the dialog Christ had with religious teachers, He had no more forceful exchange than with Peter. When he says to Peter, “Get thee behind me, Satan,” in Matthew 16:23 He wasn’t just saying that for effect. He communicated with Peter in a way he would hear and understand.

    When He also said to Peter, “Upon this rock I will build my church,” it was for the same reason. Peter had tons of potential, but he also had a lot of rough edges. Peter wasn’t sophisticated, so Christ’s communication with him wasn’t sophisticated, and yet He showed him true love and a vision for what he could be.

  • Christ and the rich young ruler: Here was sophisticated businessman, used to being rewarded for his effort and energy. He recognized his spiritual need, but approached it as a business transaction. In Matthew 19:16-22 Christ met him where he was, but moved the transaction from a business dealing to a relationship.

    When He said, “Go sell all you have and come and follow Me,” these two commands got to the young man’s essence. He had great wealth, and he was used to being his own boss. Christ spoke to him in his language, business, and reached him in his need, a relationship with Himself.

  • Christ and James and John: While they were referred to as the “sons of thunder” because of their fiery temperament, they must also have been somewhat lacking in self-esteem and assertiveness. It was their mother that asked that for her sons to sit on Christ’s right hand (Matthew 20:20-23).
    And how did Christ relate to them? James and John were fishermen like Peter, but their father was a wealthy fishermen. They would inherit the business but Jesus called them to serve, and related to them as a father.

    John especially had a greater capacity to love and be loved, and Christ responded to Him in love. The Bible repeatedly refers to John as the one Christ loved. He asks John to care for His mother when He’s dying. John reclines on Jesus at the last supper. There was intimacy there.

Each of these individuals was treated as an individual. Christ addressed them at their point of need, and in began building them into what He saw they could be. That is repeated throughout the New Testament. Thankfully He still does that today. He relates to each one of us individually, where we are, who we are, and builds us into what He alone sees that we can be.

That is true incentivizing; giving a vision for what a person can be and then providing the resources for them to be able to pursue that. We need to catch the same vision for the ones we work with.

Christ’s Tangible Incentives

When it comes to tangible incentives, He did promise to start a new ‘kingdom’ and that the disciples would play a significant role. That could be seen as a tangible incentive, even though what they understood and what He promised were worlds apart.

He did say that if they had even a little faith they could do more than He did. Then he went on to feed crowds with small lunches, pluck money from a fish to pay His taxes, and turn ordinary water into fine wine. Those could be seen as tangible incentives, but He had so much more in mind.
The true incentives He used targeted people’s deeper needs, and in so doing He won their loyalty and their trust:

  • The woman at the well: Jesus incented her with respect and acceptance. – John 4:7ff
  • Nicodemus: Jesus incented him with fulfilling his quest for truth. – John 3:1ff
  • The royal official: Jesus incented him by healing his son from while a ways off. – John 4:46ff
  • The woman in adultery: Jesus incented her with recognition, acceptance, and a vision for her life. – John 8:1ff

And the list could go on. Wherever He went, He touched people’s lives and changed them forever by incenting them in ways to spur them to greater things.

While Christ did not use tangible incentives as we think of them, His focus on meeting the deeper needs of people would imply that incentives can touch something deeper in an individual’s inner being. Yet, He also demonstrated the place of tangible incentives by feeding the hungry, providing for the poor, and contributing to a festive wedding celebration. In these He shows us that emotional needs satisfied by tangible incentives inspire greater motivation.

Bottom line, Christ met needs in a manner appropriate to the situation, and related to individuals in a manner consistent with their personality and the way God made them. Can we do any less with the people we work with?

SMART Incentives

To be practical, and for incentives to be most effective, they need to be:

  • Specific – the incentive should be tied to specific acts of behavior so that the recipient knows what it is being given for.
  • Meaningful – incentives need to be tailored to the individual, reflect company/program values and the cost of the reward should be relative to size of the act for which recognition is being given.
  • Achievable – the incentive should be something that each individual has the capability of achieving, and not awarded on a competitive basis.
  • Reliable – the measures and decision criteria by which the incentives are given need to be clear and specific so that individuals know why something is being incented and what they have to do to achieve the incentive.
  • Timely – the incentive should be given close in time to the specific act for which reward is given.

About the Author:

BILL HIGGINS is currently the Managing Director of MindWare Incorporated, an independent training and career coaching consulting firm. He previously served on the pastoral staff of churches in the U.S. and Canada, and worked in a managerial capacity for industry leading organizations.

Bill is a graduate of Biola University and Talbot Theological Seminary and his book; Your Road to Damascus: 6 Biblical Secrets for an Effective Job Search is now available at Amazon, Barnes & Noble, and MindWare Publishing websites.

Posted on

Strategic Use Of Incentives To Motivate

by

The following post is courtesy of Bill Higgins. You have probably read a couple of his posts here before. This post is the second of a three-part series about leadership and motivation. There is more information about Bill at the end of this post.

incentive

Leadership First!

Of the two factors vital to motivating employees, Part 1 on motivating through leadership that values them is by far the most important. Regardless of what other extrinsic motivation incentives may be in place, if the leadership isn’t one that values and empowers workers, employees won’t give all they are capable of giving.

Incentives Also!

By the same token, tangible incentives are important. Salary is one incentive, and as Christ Himself indicates, “The laborer is worthy of his hire (or wage).” While important, salary isn’t the only incentive.

Salary, to be an incentive, needs to be adequate to start with, but then have room for including incentive pay on top of that. Unfortunately, many organizations are boxed in with organizational pay scales, steps, or levels of some kind where the employee tops out and cannot increase their base pay without a promotion or moving into management. The challenge to that is that some people excel where they are as technical subject-matter-experts and to promote them into management would be to invoke the Peter Principle.

Wise managers devise a way to create a two-tier pay scale. One tier is for those technically oriented folks to be able to stay where they can do the most good and continue to receive pay increases, while the other is an equivalent management tier which promotes those that can be effective with management responsibility. This was becoming popular a few years ago, and some organizations need to resurrect it to fit their system.

Not One Size Fits All

Beyond salary however, incentive programs are not a one size fits all kind of thing. It’s much more fluid. What one person considers an incentive another won’t see any value in. A Tully’s coffee gift card to one is a great incentive, while to another it’s meaningless. Company branded apparel to one will be something they proudly wear and cherish, while another could not care less without this implying they are any less dedicated to either the company or the job.

So what’s the answer? How do you decide how to incent workers who give of themselves and earn this extra motivational boost? Some answers can be found in the biblical text.

Check Scripture

Spiritual Gifts insights: The three passages found in 1 Corinthians 12, 1 Peter 4, and Romans 12 deal with the concept of spiritual gifts. Each passage stresses that the Lord gives different gifts to different individuals. As a result of this, particular ministries that excite one person with one gift won’t excite a person with a different gift to the same degree. What is true of ministries is also true of incentives.

In the original language the concept of spiritual gifts does not have the same connotations as it does in English. The term gift (charismata) has more of the concept of motivation, as well as source of joy or delight. It is God’s infusion of a particular drive and passion in a particular direction. The basic idea of charisma, a person having a dynamic personality and attraction, is true but with a much more technical orientation.

Incentives According To Gifting

This explanation is in part why you will find some people in your church really concerned about missions, others about finances, and others about serving the sick and elderly.

Incentives based on giftedness for example would provide the person with something that fits their drive or passion. The person concerned about missions would love a trip to a mission field. The person concerned with finances would love to have a gift given in their name to a favorite charity or ministry. While the person concerned with serving the sick or elderly would love to have numerous people volunteer to go with them to visit those that are fit that description.

What is true in the church is true in the workplace. Tap into what drives a person and you will find what incents them as well.

Individual Makeup

Another popular passage that addresses raising children applies here as well. Proverbs 22:6 literally says, “Train up a child according to the way he is made,” implying different children are made differently.

For parents to apply this verse, they must observe, listen to, and study each child to see how each is made. What is true of parents in the home is also true of managers/employers in the workplace. They must pay attention to each employee to see what is important to each.

They must listen to, observe, and study what is important to each individual employee. This will enable the manager to use each person most effectively, but also to tailor incentives to them personally.

Workplace Incentive Examples

Here are some examples where both the giftedness and makeup come together in the workplace:

  • The person who contributes more than others verbally in the form of questions or comments in team meetings may have need for verbal recognition. Write and read their awards in team meetings.
  • The person who tackles writing projects, or finds 800 needed revisions in a written project where others average 350, may have a strong need for written recognition. Write up the reward in a document they can save, and read and present it to them in a meeting.
  • The person who reads all the memos, manuals, job aids, and extra material sent along by subject-matter-experts may have a need to see their achievements documented for the team. Have different team members contribute to their recognition by identifying what they have done well.
  • The person that likes to discuss the latest gadget they purchased for their home may really appreciate being given the chance to use the latest technology as it applies to their job.
  • The person who spends what others might call an inordinate amount of time making documents, emails, reports, training materials, etc. look aesthetically pleasing to the eye would really appreciate an artistically designed certificate they can hang in their cube or home.
  • The person who would much rather meet face-to-face than virtually whenever possible might appreciate time with the manager or leader in a lunch or private meeting type of setting.

If you spend time considering what is important to each individual in your work group, you can probably identify these same types of things. Once you have done that, it’s simply a matter of matching a corresponding incentive to fit each individual in particular. Takes time. Takes effort. But is worth so much more than generic incentive programs.

Tangible incentives

In addition to these individualized incentives, don’t discount tangible incentives. Such things as time off, mouse pads, books, gift certificates (e.g., coffee, movie tickets, bus passes), business trips, participation in invitation-only corporate events will appeal to different folks. Letting people choose takes the guess work out of trying to personalize this type of incentive.

Contests to drive production, sales, service and more can also have tremendous impact, especially when done as teams and for desirable awards. Done as teams and with the opportunity for all to achieve some award can be very motivating.

To be most effective these should not pit one team against another, but the program should have set goals that each team is striving for and more than one team can win if they meet the goal.

Right Behavior

Ken Blanchard at one time promoted an incentive program for customer service reps that was a little different and called something like, “Caught You Doing Something Right.” This program gave award presentation capability to every member of the team.

It was based on defined criteria and the entire team kept their eyes open to watch for those that were achieving the types of behaviors designated for incentivizing. When that happened, when someone saw them, they presented them with the “CYDSR” award; a button to signify they were noticed, and any other incentives the organization wanted to link to the program.

This form of incentivizing positive, right behavior, instead of watching for people not complying with rules, regulations, and desired behaviors, can be very empowering and motivating, and create a more positive atmosphere and team atmosphere.

Bottom Line

The bottom line, incentives take on a different form and meaning to different people. You can’t incent everyone the same and expect the incentives to have the desired impact. Beyond the generic incentives of salary raises and performance bonuses, incentive programs must be tailored to the individual.

The final part of this series will examine how Christ incented the men closest to Him as He walked with them and enlisted them to follow Him and to promote His kingdom.

About the Author:
BILL HIGGINS is currently the Managing Director of MindWare Incorporated, an independent training and career coaching consulting firm. He previously served on the pastoral staff of churches in the U.S. and Canada, and worked in a managerial capacity for industry leading organizations.

Bill is a graduate of Biola University and Talbot Theological Seminary and his book; Your Road to Damascus: 6 Biblical Secrets for an Effective Job Search is now available at Amazon, Barnes & Noble, and MindWare Publishing websites.

Posted on

What Motivates You As A Leader?

by

The following post is courtesy of Bill Higgins. You have probably read a couple of his posts here before. This post is the first of a three-part series about leadership and motivation. There is more information about Bill at the end of this post.

motivate

Where Is Your Focus?

You have probably noticed there are some leaders, managers, friends who make you feel good about yourself, while there are others who want everyone else’s eyes focused only on them. Which kind of leader are you? Is it important to you to always be the one out front setting the pace? Are you always ‘up’ and encouraging others to be? Are you one that frequently says something like, “This isn’t so difficult. We can do this!”

Or are you more the following kind of leader? Is it important to let others set the pace about things they are passionate about or expert in? Are you honest enough to share your ‘down’ days with others also?

Do you say things like, “This is really tough. It will take all of us to make this happen,” or “This is one of the most difficult challenges we’ve faced. We may not completely succeed, but we will be better because we took it on”?

These concepts look at positive and servant leadership from a new perspective and provide clues on how we can be better leaders at work, at church, at home.

The Boundaries Leader

The boundaries leader focuses on all the things we need to do to comply; follow the rules, adhere to the process, stay on target, follow instructions, stay in the boundaries. This leader does a lot of telling: telling employees what to do, telling parishioners what they need, telling customers/clients what their problems are.

Folks may come with questions, and the boundaries leader gladly answers and provides direction. They may be very likeable, pleasant, goal-oriented people with a passion to succeed. But the focus is on them.

Peter As A Leader

Peter was this type of leader early in his ministry. When he had a vision in Acts 10:9ff, Peter saw all kinds of animals and a voice that said, “Get up Peter. Kill and eat.” Peter’s response, “Surely not, Lord!”

Surely not and Lord don’t seem to fit in the same sentence. But Peter was a boundaries leader. We see later in the chapter that Peter did learn from that vision, but his initial response confirms his position as a boundaries leader.

Peter still had not quite mastered this new way of thinking as we see in Galatians 2, when Paul confronts him for eating with the Gentiles one day and then refusing the next so those of the “circumcision group” wouldn’t get the wrong idea.

He still had boundaries thinking. Paul called Peter on the carpet to emphasize the fact that we are under grace and not the law.

Should Boundaries Motivate You?

Unfortunately, there are still many believers who try to live a Christian life focused on the boundaries, fail constantly, and live with the guilt. Which is the point! They ask, “What do I need to do or not do” instead of coming to the realization that it’s not about doing, but about being.

The laws may have changed, but the result is the same…bondage. The laws these days may be: did you have a quiet time, did you pray for the poor today, did you witness this week, did you go to Sunday worship (and Wednesday prayer meeting, and Sunday night fellowship) et al. All good things (just as the original laws were also, by the way), but we just can’t ALWAYS do them. So we live with guilt!

The Empowering Leader

This leader focuses on encouraging people in their walk with the Lord, helping people grow in their understanding of how God made them (skills, gifts, abilities, et al), creating a vision for people to strive to attain and grow into.

Paul As A Leader

The Apostle Paul demonstrates this often in his many letters:

    “I thank my God every time I remember you. In all my prayers for all of you I always pray with joy.” – Philippians 1:3,4

    “You became a model for all believers, …The Lord’s message rang out from you.”
    – 1 Thessalonians 1:7,8

    “I had boasted to him (Titus) about you.” – 2 Corinthians 7:14

    “I always thank God for you…For in Him you have been enriched in every way…”
    – 1 Corinthians 1:4,5

He valued those he was writing to. Paul also does plenty of confronting and challenging, but his focus is empowering, valuing. Christians trying to live empowering lives don’t ask others what they need to do or not do, they ask what do they need to become or how do they need to grow.

We are not under the law, but we are under a mandate to grow, to mature, to demonstrate God’s power in all kinds of situations, and that only comes from within us, from who we are.

Liz Wiseman does a superb job researching and defining this empowering leader in her book, “Multipliers: How the Best Leaders Make Everyone Smarter” and in various webinars. You can find her on YouTube here.

Questions To Ask Yourself

Which kind of leader are you? How do you try to motivate others?

How do they see you?

Do you focus on what needs to be done, when it’s due, and the rules to follow?

Or do you focus on encouraging people to do what they are capable of and provide resources to help them do that?

Make Some Changes!

Are you sure? Check with some trusted colleagues to validate your perspective.

It’s sort of the rabbit and the stick or carrot, or the lemon or honey metaphors. If you tend to be the stick or the lemon, what one thing could you change this week to start becoming more like a carrot or honey?

Then do another the following week. Who says you can’t change? Not God! In fact, He’s in the people-changing business.

About the Author:
BILL HIGGINS is currently the Managing Director of MindWare Incorporated, an independent training and career coaching consulting firm. He previously served on the pastoral staff of churches in the U.S. and Canada, and worked in a managerial capacity for industry leading organizations.

Bill is a graduate of Biola University and Talbot Theological Seminary and his book; Your Road to Damascus: 6 Biblical Secrets for an Effective Job Search is now available at Amazon, Barnes & Noble, and MindWare Publishing websites.

Posted on

More Advice For Onboarding New Hires

by

The following post is written by Bill Higgins and is the conclusion to his last post. In addition to his last post, you may remember him from his previous guest posts. Bill’s following post gives us great insight into how a Christian business should approach onboarding new employees. I think you should get some great ideas from his post!

Onboarding

Onboarding New Hires

You have sounded the “All aboard!” in the form of a job offer, but it takes several other activities before new hires can settle in for the ride.

The scriptures will provide a backdrop and principles for planning your onboarding activities leading to employee integration and effectiveness. The following will present some guidance; whether you incorporate them through mentoring, an orientation class, e-learning, or a blending of several of these methods is up to you.

Onboarding Must Do’s

However you decide to do it, here are the remaining focus items you want to be sure are included in your onboarding activities:

People:
Some new hires will be so focused on their job, their tasks, they forget the people element. They forget they are part of a team. They forget their efforts or decisions impact people downstream. They forget people don’t always see things the same way they do.

That’s why the onboarding process must emphasize that people are important regardless what your job is. Remind them to learn to give and take criticism and to learn how to function as part of a team and call for help when they need it, or volunteer to help others when they need it also.

More people struggle with change than embrace it with excitement. Remind them of this as they start their new job. Some changes will be met with enthusiasm; others will be resisted and actually lobbied against. Don’t discount the feelings of those who make the plan work or those impacted by it. Feelings aren’t always grounded in reality. They’re just feelings, but they do affect the way people live.

People have all kinds or reasons for resisting. The reasons aren’t important, the people are. People need to be treated with respect, even if they oppose your ideas, plans, and changes.

Galatians 6:1-10 helps us understand the importance of people when it says, “Carry each other’s burdens, and in this way you will fulfill the law of Christ.” The word translated “burdens” here is a word that means a load too difficult for one person to carry alone. We are to watch out for people and help them through the difficult times. New hires need to learn to be aware of this.

Take think time:
One of the things we see from Paul’s action plan as documented in Galatians 1:15-18 is that he took three years to spend time with the Lord, thinking and praying before launching into anything resembling “productive work.” He wasn’t just converted and then launched into ministry.

It’s important for new hires to understand there is no substitute for taking time to think. One sage put it this way, “There’s never time to do it right, but there’s always time to do it over.” The difference between the two is often time to think it through.

There will be deadlines new hires will be expected to meet, but they must also get used to thinking about their job, the processes, the plans, and the way things are done. Out of this comes new, more efficient ways of doing things that often save time and money and improve quality.

Time with leaders:
Galatians 1:18 tells us when Paul was launching his ministry he went to meet the man who was the most recognized leader in the first century church, Peter. Leaders in organizations are tasked with aligning the business goals of their units to the overall goals of the organization. To do this may necessitate changes in structure, processes, or business relationships.

It’s helpful for new hires to hear directly from their business leaders, just as Paul did, what their perspective and long-term plans are. The leader can also provide insight to the organization to make the early days for the new hire more efficient.

Encourage new hires to reach out to their business unit leaders and supervisors to initiate meetings with them. Provide new hires with a list of topics they can include on the agenda to make effective use of the time. The following topics make a good list to start with:

    • How members of the team work together
    • Who on the team is expert in what subject
    • Who are the recognized team leaders
    • How the leader got to their position
    • Their long-range plans
    • How the new hire can best contribute
    • What will be good for them to learn

Good Onboarding Is Critical

Onboarding can be a foundational time that sets the tone and provides a baseline for new hires. To accomplish this, haphazard assignments just won’t cut it. The points outlined above, and in my last post, will give you ideas on how you can make the most of your onboarding of new hires.

Those early days set the tone, inspire, inform, and engage. Start them out in the right direction and “…when they are old they won’t depart from it.”

About the Author:
BILL HIGGINS is currently the Managing Director of MindWare Incorporated, an independent training and career coaching consulting firm. He previously served on the pastoral staff of churches in the U.S. and Canada, and worked in a managerial capacity for industry leading organizations. Bill is a graduate of Biola University and Talbot Theological Seminary and his book; Your Road to Damascus: 6 Biblical Secrets for an Effective Job Search is now available on Amazon, Barnes & Noble, and MindWare Publishing websites.

Posted on

All Aboard! The Art Of Onboarding New Hires

by

The following post is written by Bill Higgins. You may remember him from previous guest posts of his. Bill’s following post gives us great insight into how a Christian business should approach onboarding new employees. I think you should get some great ideas from his post!

All aboard! The conductor makes his last call and you hurry to your seat. You get oriented, pull out your ticket, locate the restrooms, and settle in for the ride. It doesn’t take long for you to get comfortable as the train pulls away from the station.

onboarding

Onboarding New Hires

Oh, that onboarding new hires in your company was that easy. You have sounded the “All aboard!” in the form of a job offer, but it takes several other activities before new hires can settle in for the ride.

The scriptures will provide a backdrop and principles for planning your onboarding activities leading to employee integration and effectiveness. The following will present some guidance; whether you incorporate them through mentoring, an orientation class, e-learning, or a blending of several of these methods is up to you.

Onboarding Must Do’s

However, you decide to do it, here are the items you want to be sure are included in your onboarding activities:

Know the corporation:
Part of Proverbs 22:6 reads, “Train up a child in the way they should go…” it literally says according to their bent or their way, the way they are made. Parents need to understand how their children are made; so too new hires need to know how their new company is made.

Cover the mission, vision, values, and the history that brought the organization to this point. This will give new hires a context and framework in which they will be expected to operate.

Take a long view:
The second part of Proverbs 22:6 reads, “…and when they are old…” This encourages both parents and business people to take the long view. When it comes to onboarding, help newcomers begin to grasp this perspective. Show them some things that have been started, some changes or plans that have been initiated, but that will take a while to be completed, take effect, or see results

Help them see that some of their own activities may not be implemented right away either, but not to get discouraged by this, but to rather be encouraged that the company plans to be around long enough to make the changes.

Work the details:
Luke 16:10 provides another point to focus on. It says, “Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much.” Help new hires understand that the details of any job are critically important.

None is too small to be concerned about or to take notice of. Whatever the task, it’s important to get down in the weeds to see that each of the details is addressed.

Count the cost:
Luke 14:25-35 provides another factor for your onboarding when it says, “Suppose one of you wants to build a tower…” and “Suppose a king is about to go to war…” What’s the next part, “…will he not first count the cost.”

It’s important for new hires to learn to look at downstream impacts of decisions, investments, changes. New hires need to begin to see how their job impacts other people, other processes, and other products related to what they do.

Too often individuals, teams, and work is viewed discretely. But no one works alone and without impacting others. Viewing the cost helps to get a more global view of the work and a holistic view of the corporate team.

Worry:
From Matthew 6:25ff we learn another principle that will serve new hires well (as well as old-timers too). It’s the principle of doing your best on whatever you’ve been assigned and then leave the results in God’s hands.

The passage starts out, “Therefore I tell you, do not worry about your life,…” This passage is not telling us to forget planning or thinking down the road, but it is telling us not to worry about our plans. Worry accomplishes nothing, but gray hair.

So think, plan, apply your abilities and let God take care of the rest. You can’t foresee every eventuality and control the results anyway so you might as well learn to leave them in God’s hands.

Stay Tuned! In the next post, Bill will finish with the final three segments of his recommended onboarding recommendations. I am sure you will want to continue learning from him!

About the Author:
BILL HIGGINS is currently the Managing Director of MindWare Incorporated, an independent training and career coaching consulting firm. He previously served on the pastoral staff of churches in the U.S. and Canada, and worked in a managerial capacity for industry leading organizations. Bill is a graduate of Biola University and Talbot Theological Seminary and his book; Your Road to Damascus: 6 Biblical Secrets for an Effective Job Search is now available on Amazon, Barnes & Noble, and MindWare Publishing websites.

Posted on

4 Signposts For Business Renewal

by

You may not remember how it started, but you know the factors that went into it. Your current perspective on your business or career: Lack of enthusiasm. Feelings of apathy. Loss of distinction. Lack of direction. You need renewal.

renewal

Signs Of Trouble

A customer complaint here. A faulty business design there. Shoddy product quality, unexpected staff conflicts, a bland proposal. All lead to career apathy.

What happens in the business and career arenas also happens in the spiritual realm.

A bad decision here. A wrong choice there. A questionable compromise. A self-serving direction.

It’s like the bumper sticker that reads, “If you feel far from God, guess who moved.” Or Chuck Swindoll’s book, Three Steps Forward, Two Steps Back.

Need For Renewal

Does your life or career ever feel like that? Mine does. I’m doing great one minute – walking with God, spending time with Him, making good choices. Three steps forward and them bam! Before you can say, “Beam me up Scotty”, I’ve fallen two steps back. Maybe you can relate.

Or in business – new customers, great reviews, positive cash flow, and then it all falls apart. Not just the normal cycle of business, but a real crash. Things just came apart at the seams.

The remedy is all the same. I need renewal. I need a second touch from the Lord Himself.

Example From Scripture

Did you ever wonder why Christ touched the blind man twice in Mark 8:22-26? Was it because He couldn’t do it right the first time? Oh yeah, I’m sure that’s it! This is only the Son of God we’re talking about!

Christ touched him twice to demonstrate that we need a second touch from time to time. And a third, and a fourth, and …. That’s what renewal is all about; reconnecting with God through His Son.

I know I need it, maybe you do, too. But do I just wait for Him to do it or can I do something to bring renewal about?

Perspective: Just like the blind man in Mark 8, I need to first admit I don’t see the world right. I see men as trees walking; that is, men as other than how Christ sees them. I see my business, my career from my limited human perspective instead of God’s lofty perspective.

Seeking: Next we have to seek. God uses Elijah’s life to show us renewal. Elijah was in a three steps forward, two steps back kind of cycle. (Or maybe that’s just life, but it reminds us of our need for renewal.)

Elijah’s Situation

Elijah had been communing with God. His work as a prophet was humming right along. Then in I Kings 18-19 he begins the three forward, two back dance. God had him confront Ahab with his wickedness. Not easy or comfortable, but he did it, one step forward.

Then God had Elijah confront Ahab again, because Ahab wasn’t getting the message. Elijah did it again with boldness, two steps forward.

Elijah then challenges the prophets of Baal, those competitors for the hearts of the people, to a sacrificial BBQ with the winner being able to have access to the entire customer database and declare their God as the one, true god. The preparations commenced and Baals prophets called out, but to no avail.

Elijah just snickered in the corner. Then Elijah called on his God and whoosh, the sacrifice, the altar, even the water was licked up by the flames enabling Elijah to declare God as the God of the universe. Three steps forward! What a great victory!

Elijah Falls Back

But it didn’t last. I’m just like Elijah, and I’ll bet you are too. I may experience God’s presence in a mighty way in church worship, or see prayer answered, or see a decision validated, or see God using me in the lives of others at work. But I don’t last.

Elijah heard the mighty executive, Queen Jezebel, had ordered a contract to have him killed. And what did he do? After confidently confronting Ahab twice, and after defeating the prophets of Baal in the sacrificial dual, did he stand up to Jezebel and say, “Bring ‘em on Jezzie!”?

No, he ran for his life. A few words from a crazed woman in leadership drove Elijah to despair. So he ran; one step back for Elijah.

He hid out in the wild, then in a cave, then in the mountains. Two steps back for Elijah.

Elijah Seeks Renewal

Finally, he began to get his faith back in perspective and started looking for God. Elijah needed renewal. He needed that second touch. He needed a new view of his purpose, his mission, his work.

So Elijah looked for some miraculous word from God in the tornado, and in the earthquake, and in the fire, but God was not there. God finally got Elijah’s attention with a still, small voice. And what did He say to Elijah? God told him how to attain renewal. God’s words to Elijah are His words to us also.

Renewal Signposts

God told Elijah to head down the road to Damascus (the same road to Damascus Saul of Tarsus walked when he experienced his own spiritual renewal) and do four things. These were the signposts God gave to point Elijah down the road to renewal:

  • Remember His faithfulness.- “Go back the way you came.” Reflect on just who this God is you worship and see Him anew in all His strength and majesty. Catch a new glimpse of just Who God is.
  • Reflect on how God had been there in the past. – “Go back the way you came.” Reflect on your journey with God and recall the times He has been there in the past, when He has pulled your bacon out of the fire, when He has blessed your work, inspired your heart.
  • Retreat and spend some time alone with Him. – “Go the desert of Damascus.” Get away from the hustle and bustle of the world to just focus on God; read the Word, pray, sing, and worship. Take a day away from your work, a whole day, to focus just on God.
  • Relate. – “When you get there anoint…” Get back in touch with others who worship the same God, fight the same fight, and are part of the same giant army. Reconnect with those leaders in your business that meant so much to you. Reconnect with those faithful customers that stand by you. Reconnect with other believers in business that can offer encouragement, hope and challenge.

These were Elijah’s signposts to renewal. These are ours also.

Remember, reflect, retreat, and relate. Then you will reconnect with your God and catch a new glimpse of Him and what He is doing in your world, your life, your career.

About the Author:

BILL HIGGINS is currently the Managing Director of MindWare Incorporated, an independent training and career coaching consulting firm. He previously served on the pastoral staff of churches in the U.S. and Canada, and worked in a managerial capacity for industry leading organizations. Bill is a graduate of Biola University and Talbot Theological Seminary and his book, Your Road to Damascus: 6 Biblical Secrets for an Effective Job Search is now available on Amazon, Barnes & Noble, and MindWare Publishing websites.

Posted on

6 Keys To Graceful Employee Terminations, Part 2

by

When running a business, there are many things you will enjoy doing! Termination of an employee is most likely NOT one of those things. While it is not enjoyable, it is sometimes necessary.

In my last post, guest poster William Higgins wrote about the pain that can be caused with a poorly handled employee termination. William gave us his first 3 Keys in that post. The following continuation of this guest post from will give you the remaining 3 great tips on how to execute terminations with grace. William is Founder and Managing Director of Mindware, Inc., a performance development, consulting, and publishing organization.

termination

What Should You Do?

As an employer, there are numerous valid reasons for termination of an employee’s business relationship, and you cannot stop the pain the person experiences. The pain is real. The experience hurts. It’s condescending and degrading to just ask them to trust God and know it will all work out for the best. While it’s true God will work things out, that kind of observation minimizes their feelings.

You will want to be sure you coordinate with your Human Resources department to be sure you are abiding by federal and state laws. While you cannot sidestep the pain of a termination, there are things you can do to terminate with dignity, value, and grace.

Keys 4-6 For Graceful Terminations

4. Be affirming.
A termination can feel very demeaning to the individual being laid off. It’s like what they were doing wasn’t of value, like their time invested with the organization was wasted. Whatever the reason the person is being terminated, there is always something in them that can be affirmed. At one point they contributed something of value to the organization. Find that and reflect back to them the value of that contribution. Or, identify what you see as strengths they have at the present, and tell them about those.

If they’re being terminated for performance reasons, be sure to let them know their performance is not what it once was, with examples to demonstrate your point, and that they still have something to contribute to another organization. 1 Corinthians 12 is a chapter devoted to this purpose; everyone in the body of Christ has a purpose and is of value. So it is in your organization. Mirror that back to the individual being laid off.

5. Be helpful.
Provide resources to help the person move on with their life. They may feel like it’s the end of life as they know it when they hear the news, but you need to let them know they still have skills and abilities to contribute elsewhere. Be sure they understand that God has not deserted them just because they are now unemployed. When Jethro spoke to Moses in Exodus 18, he didn’t just tell him he was not being as efficient as he could be, he also provided resources in the form of counsel on how to delegate some of the responsibility to others.

Be sure the individuals impacted understand what their severance package includes; continued medical and other benefits, lump sum, continued salary period, etc. Provide all details in writing so they can refer to them later after the shock wears off. Also review work completion expectations and plans to transition their projects.

The person you are terminating requires resources to both affirm their faith and provide practical assistance in moving forward. Your Road to Damascus: 6 Biblical Secrets for an Effective Job Search does just that. This book integrates biblical guidelines and strategies with cutting-edge techniques to give the reader a spiritual advantage in their search. Outplacement assistance with Christian career coaches is also available for individuals and groups based on this book.

Go to www.MindWarePublishing.com for more information on the book or to Contact Us regarding outplacement service.

6. Be open.
Survivors need to know what the future holds. Let them know why this action was necessary, and how it will enable the organization to move forward to achieving the goals that have been established. Let them know the resources you are providing those individuals laid-off, to help them see that you’re not dismissing people without caring for their future well-being.

When Christ was preparing for the crucifixion and to leave His disciples He let them know what was going to take place, the resources they were going to receive in the person of the Holy Spirit, and how they were to move forward. In John 14-17 we read how He helped them understand that, while things were not going to be the same with Him gone, they were going to move forward in power.

While terminations are sometimes necessary as economies shift, suppliers change, product lines are altered, and organizational objectives transition to reflect other changes, a termination does not have to be a demeaning, distasteful, and destructive experience. It can launch the impacted individual into a whole new adventure with God, but it needs to be handled sensitively, with grace, and with the Holy Spirit’s guidance.

As a leader you model the person of Christ in your organization. How would He handle a termination? Actually He did. Read how He handled Judas in Matthew 26:20-25 and you’ll see He practiced what we’ve been discussing.

You can too.

I would love to hear what you think about this approach to handling employee terminations.

What do you think was the best tip of the six?

What struggles have you had in termination of employees?

Did you learn something here that will help in the future?

Posted on

6 Keys to Graceful Employee Terminations

by

When running a business, there are many things you will enjoy doing! Termination of an employee is most likely NOT one of those things. While it is not enjoyable, it is sometimes necessary.

The following two-part guest post from William Higgins will give you some great tips on how to execute terminations with grace. William is Founder and Managing Director of Mindware, Inc., a performance development, consulting, and publishing organization.

termination

Terminated

When it’s time for the termination of one or a number of employee’s relationships with the organization, it will almost always be painful, but it can be done with grace.

    The call on Monday came unexpectedly on my office phone, “I have some bad news,” the caller said after identifying themselves, “Friday will be your last day as an employee here.”

    The emotional blow from that pronouncement was like a heavyweight boxing champ giving me a roundhouse punch to the stomach. My knees were wobbly as if I had just finished running a marathon, and the stress induced noise in my head was like I was standing inside a skyscraper that had been brought to dust and debris from an implosion.

Such are the feelings, thoughts, and emotions of one just terminated.

No More Information?

There was no announcement to the team to let them know what had taken place. Nothing was said thanking the individual for their contribution, or informing co-workers of what lay ahead. It was just he was there one day and gone the next.

Can you imagine the blow to the individual, the drag this action had on morale, the fear in the minds of other team members as they asked themselves, “Am I next?”

What Should You Do?

As an employer, there are numerous valid reasons for termination of an employee’s business relationship, and you cannot stop the pain the person experiences. The pain is real. The experience hurts. It’s condescending and degrading to just ask them to trust God and know it will all work out for the best. While it’s true God will work things out, that kind of observation minimizes their feelings.

You will want to be sure you coordinate with your Human Resources department to be sure you are abiding by federal and state laws. While you cannot sidestep the pain of a termination, there are things you can do to terminate with dignity, value, and grace.

6 Keys To Graceful Termination

These 6 biblical keys will help integrate grace into the difficult termination process:

1. Be personal.
If at all possible meet with the person face-to-face. It’s terribly impersonal to receive this news over the phone, and it’s easy to feel like the person delivering the news took easy way out. If the person resides in another city, telephoning may be the only way, but it must be a second choice. In Matthew 18 Jesus instructs us to meet with a brother that has sinned against you in person. While the situation is different, the principle is the same.

2. Be honest.
There was a problem with the way some believers in the New Testament were welcoming those not walking in truth. John wrote to “the chosen lady” in 2 John to warn her of this. He was kind, gentle, and affirming, but he also spoke the truth. Don’t mince words with the terminated individual. Let them know the decision has been made and the reasons; performance issues, budget containment, or other valid resons. This approach will ensure they’re not confused or think there is still a way to salvage their position.

Don’t apologize. Don’t tell them everything will be okay. Don’t tell them they won’t have any trouble finding a new job. Don’t tell them they’ll feel better after they sleep on it. Don’t tell them how badly you feel about the decision. All of these can be viewed as condescending, even if said sincerely, since you still have a job. Assure them God is still at work, and He’s not finished with them yet.

3. Be gentle.
Paul discusses this principle in Galatians 6 in the context of a believer caught in sin, but the same principle applies here as well. In verse 1 of Galatians 6 Paul says to restore the person “gently.” The word gently in the original has in mind the care and compassion of a doctor firmly but tenderly setting a broken bone. You need to be firm, but you also need to be gentle. Don’t rush roughshod over the person. Inform them of the decision, but be willing to listen to their pain, to their frustration, to their anxiety without feeling the need to change the decision, or have an outplacement coach that will do this on your behalf.

**** Check out the next post for the remaining 3 keys! ****

What are your thoughts on graceful termination so far?

Do you see the benefits to the first 3 keys?

What issues do you anticipate so far?